James Johnes
Indianapolis,IN
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance to drive optimal user experience.
Overview
15
15
years of professional experience
Work History
Technology Hardware Associate
Perry Township Schools
06.2016 - Current
- Cleaned and maintained warehouse in accordance with the standards established by the Perry Township Technology Department supervisors.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Offered expertise in inventory management and current stock levels to department heads to facilitate accuracy and product availability.
- Delivered and retrieved equipment from all schools as instructed by the work order system.
- Assigned work orders regarding many types of technology tasks, including network problems, installation of equipment and repairing Chromebooks.
ISI Monitor
Perry Township Schools
03.2014 - 06.2016
- Attended to needs of students and informed school personnel of unusual behavior or health problems.
- Provided mental and emotional support to children with behavioral problems using positive reinforcement.
- Assisted with the completion of assignments and projects.
- Reported any additional behavioral problems with the advisors.
Shipping and Receiving Manager
Rush Truck Center
06.2011 - 03.2014
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
Third Key Manager
GameStop
03.2009 - 06.2011
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Developed professional relationships to improve retention of key customers.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
Education
Help Desk Certification, Networking Certification - Computer Science
PCProschools
IndianapolisHigh School Diploma -
Perry Meridian High School
Indianapolis, IN05.1999
Skills
- Inventory Management
- Staff Support
- Merchandise Receiving and Handling
- Computer Diagnostics
- Help Desk Support
- Desktop Support
- Hardware Configuration
- Component Replacement
- Device Installation
- Technical Troubleshooting
- Troubleshooting Network Issues
- Hardware and Software Repair
Timeline
Technology Hardware Associate
Perry Township Schools
06.2016 - Current
ISI Monitor
Perry Township Schools
03.2014 - 06.2016
Shipping and Receiving Manager
Rush Truck Center
06.2011 - 03.2014
Third Key Manager
GameStop
03.2009 - 06.2011
Help Desk Certification, Networking Certification - Computer Science
PCProschools
High School Diploma -
Perry Meridian High School
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