James Johnson III
Kentwood,MI
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
11
11
years of professional experience
Work History
Call Center Customer Service Representative
Fifth Third Bank
Grand Rapids, MI
11.2022 - Current
- Maintained accurate records of customer interactions and transactions.
- Adhered to all company policies and procedures related to customer service.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Assisted customers in navigating webpages for online purchases or account setup.
- Utilized problem-solving techniques when resolving challenging customer issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Logistics Coordinator
Total Quality Logistics Inc.
Grand Rapids, MI
11.2021 - 11.2022
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Created reports on freight costs, delivery timelines, invoices and other related information.
Process Coordinator
Amazon
Caledonia, WI
10.2020 - 11.2022
- Developed and implemented process improvement initiatives to streamline operations.
- Organized and coordinated team meetings to discuss project progress and objectives.
- Assisted in the development of departmental policies, procedures, and standards for operational activities.
- Conducted root cause analysis on identified issues related to process execution.
- Prepared detailed reports regarding workflow improvements and other process-related information.
Lawn Care Technician
Scapes Landscape Maintenance
Kentwood, MI
06.2013 - 10.2018
- Performed regular lawn maintenance, such as mowing, edging, trimming, and aerating.
- Inspected properties for weeds, pests, diseases, and other issues that could affect the health of grass or plants.
- Applied fertilizers and herbicides to lawns according to manufacturer's instructions.
- Provided advice on proper care of lawns and gardens.
- Maintained cleanliness of work area by removing debris from job sites.
- Conducted yard maintenance tasks according to contract and to meet customer satisfaction.
Education
High School Diploma -
Eastkentwood Highschool
Kentwood, MI05.2012
Some College (No Degree) -
Grand Rapids Community College
Grand Rapids, MISkills
- Project planning and management
- Team coordination and leadership
- Budgeting and cost control
- Technical Troubleshooting
- Time management and organization
- Problem-solving and decision-making
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Performance Monitoring
- Active Listening
- Account Management
- Payment Processing
- Customer Service
- Account Updating
- Call Management
Accomplishments
- Promoted from order picker to process coordinator, in less than 12-months.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Nominated to be an ambassador to enhance call center culture.
- Recognized as Employee of the month for outstanding performance and team contributions.
References
References available upon request.
Timeline
Call Center Customer Service Representative
Fifth Third Bank
11.2022 - Current
Logistics Coordinator
Total Quality Logistics Inc.
11.2021 - 11.2022
Process Coordinator
Amazon
10.2020 - 11.2022
Lawn Care Technician
Scapes Landscape Maintenance
06.2013 - 10.2018
High School Diploma -
Eastkentwood Highschool
Some College (No Degree) -
Grand Rapids Community College
Similar Profiles
David KoonceDavid Koonce
Personal Banker I at Fifth Third BankPersonal Banker I at Fifth Third Bank
Austin CalopietroAustin Calopietro
Personal Banker/Consumer Loan Officer at Fifth Third BankPersonal Banker/Consumer Loan Officer at Fifth Third Bank
RENEE KAMINSKIRENEE KAMINSKI
Business Coordinator at Fifth Third BankBusiness Coordinator at Fifth Third Bank