Julie Pavlu
Rocky Face,GA
Summary
Thoughtful, dedicated, empathetic leader with extensive experience delivering executive support and team leadership to business operations. Broad experience includes business management, customer service management, accounts receivable/payable, invoicing, switchboard operation, database management, vendor negotiations and contract management. Recognized for exemplary customer service and sales leadership. Skilled at maximizing employee engagement,collaboration, morale and performance. Passionate about using my professional skills to positively contribute to a service focused organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
On Point Customer Care – Independent Contractor - ARISE
Rocky Face, GA
01.2023 - Current
- Answer high volume customer inquiries via telephone, chat, and e-mail
- Provide efficient and personalized solutions to callers
- Research customer questions and provide detailed responses
- Strong focus on customer satisfaction and first call resolution
Dual General Manager
Hampton Inn & Home2 Suites by Hilton
Dalton, GA
01.2022 - 01.2024
- Managed diverse hotel teams and guest needs, with a focus on excellent service and relationship building
- Recruited, interviewed, selected, and onboarded new team members
- Compiled, verified, and processed payroll through ADP
- Coordinated across departments to ensure compliance with local, state and Hilton brand standards
- Completed all project management roadmap tasks to successfully open the new Home2 Suites Dalton, GA
General Manager
Hampton Inn by Hilton
Dalton, GA
01.2020 - 01.2023
- Led team initiatives aimed at maximizing customer satisfaction while exceeding ownership's revenue goals
- Collaborated and provided leadership to teams to ensure quality assurance and compliance with all local, state and Hilton brand standards.
General Manager/Sales Manager
Hampton Inn by Hilton
Dalton, GA
01.2009 - 01.2020
- Developed strategies to expand market presence and ensure top-notch guest experiences
- Excelled in achieving sales and revenue goals, highlighting financial and organizational management skills
- Named Hotel General Manager of the year for 2010-2011 for outstanding hotel operations, sales and revenue generation
General Manager
Country Inn & Suites by Choice
Dalton, GA
01.2007 - 01.2009
- Provided leadership and training to all team members ensuring excellence in guest service
- Managed team schedules, controllable expenses, and payroll within budget
- Led the team to receive the "Highest Guest Service Scores in the Southeast Region" award for excellence in hotel operations and service
Education
Bachelor's in Organizational Leadership -
Covenant College
01.2009
Associate of Science - Elementary Education
Dalton State College
Dalton, GA06-2007
Skills
- Customer service
- Relationship building
- Empathetic and excellent listener
- Comprehension, critical thinking, and analytical skills
- Operational business skills
- Excellent oral and written communication skills
- Human resource skills
- Time management skills
- Microsoft Office 365, MS Word, Excel, PowerPoint, Outlook, Teams, SharePoint
- ADP Software – onboarding, payroll processing
- Supply Chain Management
- Business Administration
- Account Management
- Customer Relationship Management
- Project Management
- P&L Management
- Interpersonal Skills
Certification
- SERV Safe – Certified Food Manager
- American Red Cross – CPR/AED/First Aid Certified
Volunteer Experience
- Operations Volunteer, Humane Society of NWGA, Dalton, GA, 01/01/10 - Present, Provide compassionate care to domestic animals in a shelter setting, emphasizing community collaboration.
- Community Pet Wellness Volunteer, National Spay Alliance Foundation, Dalton, GA, 01/01/13 - 12/31/23, Assessed and provided outreach to vulnerable and underserved community populations with a need for free and/or reduced cost veterinary services
Affiliations
- I am passionate about caring for pets. I provide pet sitting services as a side job/hobby. I love all pets and find great joy connecting pet parents with services and products that will help them care for their pet's needs and allow them to live happier lives.
Timeline
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
On Point Customer Care – Independent Contractor - ARISE
01.2023 - Current
Dual General Manager
Hampton Inn & Home2 Suites by Hilton
01.2022 - 01.2024
General Manager
Hampton Inn by Hilton
01.2020 - 01.2023
General Manager/Sales Manager
Hampton Inn by Hilton
01.2009 - 01.2020
General Manager
Country Inn & Suites by Choice
01.2007 - 01.2009
Bachelor's in Organizational Leadership -
Covenant College
Associate of Science - Elementary Education
Dalton State College
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