Accomplished Chief Program Officer and Director offering 20 years of experience in combining cross-functional competencies in staff management, operations planning, customer retention and financial management. Expert in boosting revenue, expanding programming, quality and performance. Successful in creating and executing standard operating policies and procedures to positively impact organizational goals. Dependable leader with skills to develop, coach, lead and motivate staff while interfacing with CEO and executives on all levels. Compelling leadership skills, excellent classroom management, relationship building skills, leadership skills, conflict resolution, team management, reliable, dedicated, trustworthy and works collaboratively in a positive manor with others.