James Jones
Summary
Dynamic Team Leader with a proven track record at Wheeler Machinery, excelling in process improvement and team collaboration. Enhanced customer experience through streamlined service processes and developed innovative strategies that reduced operational costs. Committed to safety and effective communication, driving performance and fostering strong client relationships.
Overview
15
15
years of professional experience
Work History
Team Leader
Wheeler Machinery
02.2024 - Current
- Implemented process improvements that enhanced operational efficiency and workflow management.
- Mentored junior team members, fostering skill development and knowledge sharing.
- Coordinated safety training sessions, promoting a culture of workplace safety and compliance.
- Developed strategic plans aligned with company objectives, driving team performance toward goals.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Shop Service Specialist
Wheeler Machinery
09.2015 - Current
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
Rig Manager
Xtreme Drilling And Coil Services
01.2011 - 08.2015
- Reduced operational costs through streamlined processes and innovative solutions in rig operations.
- Increased safety performance by enforcing strict adherence to safety protocols and conducting regular safety drills.
- Coordinated with clients and stakeholders to ensure clear communication, aligning expectations, and maintaining strong working relationships.
Education
Shop Service Specialist - Heavy Equipment Maintenance Technology
Wheeler University
West Valley City, UT02.2024
Skills
- Process Improvement
- Training and Development
- Attention to Detail
- Team Collaboration
- Product Education
- Service Upselling
Timeline
Team Leader
Wheeler Machinery
02.2024 - Current
Shop Service Specialist
Wheeler Machinery
09.2015 - Current
Rig Manager
Xtreme Drilling And Coil Services
01.2011 - 08.2015
Shop Service Specialist - Heavy Equipment Maintenance Technology
Wheeler University