James Jones
Hanover,PA
Summary
Dedicated professional with over 10 years in energy distribution, excelling in cross-departmental collaboration to enhance operational efficiency. Proven commitment to safety compliance and effective problem-solving skills ensure timely resolution of customer concerns and minimize downtime in utility services.
Overview
23
23
years of professional experience
Work History
Distribution system operator
BALTIMORE GAS AND ELECTRIC
Baltimore, MD
04.2019 - Current
- Collaborated daily with multiple departments to ensure safety and effectiveness in operations.
- Utilized prints and materials to address outages and manage scheduled work safely.
- Applied proper tagging procedures to ensure safety for all workers involved in projects.
- Maintained accurate documentation of work performed and issues needing attention.
- Resolved customer power supply issues and promptly responded to utility equipment malfunctions to minimize downtime.
- Evaluated issues on the system, performing necessary repairs or escalating them accordingly.
- Directed overhead construction projects for building and repairing utility infrastructure, enhancing system reliability.
- Executed installation, troubleshooting, and repair of automated equipment in utility systems.
Service Operator
DAVIS H ELLIOTT
Baltimore, MD
04.2018 - 04.2019
- Operated equipment for installation and maintenance of electrical systems.
- Performed detailed troubleshooting of customer issues using a variety of tools, including diagnostic software applications.
- Inspected systems to ensure compliance with safety standards.
- Trained new employees on safety protocols and equipment use.
- Managed inventory of tools and materials for operational efficiency.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Documented service activities and maintained accurate records daily.
- Managed pre- and post-work site clean-up.
Distribution automation tech
BALTIMORE GAS AND ELECTRIC
Baltimore, MD
06.2014 - 04.2019
- Installed and maintained automated systems for energy distribution processes.
- Troubleshot and diagnosed issues in automated systems to minimize downtime.
- Troubleshot and resolved issues with automated systems, including mechanical, electrical, and software components.
- Collaborated with engineering teams to improve automation processes and workflows.
- Operated control systems to monitor energy production and distribution activities.
- Performed preventive maintenance on automated systems and equipment to ensure optimal performance.
- Conducted routine inspections to ensure equipment functionality and safety compliance.
- Assisted in implementing new technologies to enhance operational efficiency in energy management.
- Documented maintenance activities and system changes for compliance records.
Overhead mechanic
PIKE ELECTRIC
Baltimore, MD
03.2004 - 05.2007
- Installed, maintained and repaired overhead power lines and underground cables.
- Installed and maintained electrical power lines across diverse terrains.
- Operated heavy machinery for efficient line construction and repair.
- Conducted safety inspections to ensure compliance with industry standards.
- Collaborated with team members to troubleshoot electrical issues promptly.
- Responded to emergency outages and restored power swiftly and safely.
- Ensured compliance with all applicable safety regulations when working with live power lines.
Education
High School Diploma -
WESTMINSTER HIGH SCHOOL
Westminster, MD06-2000
Skills
- Automated systems troubleshooting
- Substation operation
- Outage management
- Power distribution safety
- Equipment maintenance
- Advanced troubleshooting
- Incident reporting
- Emergency response procedures
- Documentation management
- Customer relationship management
- Team collaboration
- Effective communication
- Employee training
- Attention to detail
- Problem solving
Timeline
Distribution system operator
BALTIMORE GAS AND ELECTRIC
04.2019 - Current
Service Operator
DAVIS H ELLIOTT
04.2018 - 04.2019
Distribution automation tech
BALTIMORE GAS AND ELECTRIC
06.2014 - 04.2019
Overhead mechanic
PIKE ELECTRIC
03.2004 - 05.2007
High School Diploma -
WESTMINSTER HIGH SCHOOL