James Joseph
Middletown,CT
Summary
Results-driven security professional adept at maintaining safe and secure environment. Skilled in surveillance, access control, and emergency response with strong focus on teamwork and adaptability. Reliable and flexible, ensuring seamless operations and quick response to changing needs. Prioritize effective communication and problem-solving to enhance security measures and also retail professional with consistent record of driving sales and enhancing product presentation. Known for collaborating effectively with team members to achieve common goals and adapting strategies to meet dynamic retail needs. Skilled in inventory management and visual merchandising, bringing reliability and flexibility to every project.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Officer
Jobcorps
04.2024 - Current
- Greeted guests and students professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Merchandiser
The Home Depot
01.2009 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Retail Merchandiser Team Lead
Signature Retail Services
07.2019 - 04.2022
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Security Officer
Securitas
01.2014 - 01.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Provided prompt response to emergency situations, ensuring the safety of all individuals involved.
- Improved overall security presence by consistently enforcing company policies and procedures.
- Assisted in maintaining a safe environment for employees and visitors through diligent monitoring of surveillance systems.
- Checked identification badges for employees and visitors, preventing unauthorized access to restricted areas.
- Addressed conflicts between parties on-site professionally and diplomatically, promoting a conflict-free environment.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Education
civil engineering technology - Engineering
Central Connecticut University
New Britain, CT01.1998
Skills
- Excel
- Ms office
- Powerpoint
- Word
- Visual merchandising
- Plan-o-gram creation
- Merchandise planning
- Interior and exterior displays
- In-store support
- Dependable and reliable
- Retail merchandising
- Inventory management
- Attention to detail
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- Access control
- Emergency response
- Security screenings
- Threat assessment
- Staff management
- Security equipment operation
- Personnel screening
- Workplace safety
- Patrolling
- Verbal and written communication
- Construction
- Warehouse experience
- Pallet Jack
- Loss Prevention
- Cash Handling
- Inventory Control
Certification
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- Aerial Lift Operator Safety Course – Scaffold & Access Industry Association (SAIA).
Timeline
Security Officer
Jobcorps
04.2024 - Current
Retail Merchandiser Team Lead
Signature Retail Services
07.2019 - 04.2022
Security Officer
Securitas
01.2014 - 01.2018
Merchandiser
The Home Depot
01.2009 - Current
civil engineering technology - Engineering
Central Connecticut University