James Karohl
Davenport,FL
Summary
Air Force Veteran
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Great Listener.
Closer.
Expert Communicator.
Overview
35
35
years of professional experience
Work History
Welcome Center OPC
The Berkley Group
06.2013 - 07.2023
- Mentored team members in best practices.
- Pitched in on proposals and marketing initiatives.
- Adhered to timelines and managed priorities to meet milestones and deadlines.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
Vacation Planner
Tempus Resorts International
05.2003 - 06.2013
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Education
High School Diploma -
Guilford Highschool
Jacksonville, FL06.1985
Skills
- Safety Guidelines
- Machine Calibration
- Machine Troubleshooting and Repair
- Social Perceptiveness
- Critical Thinking
- Microsoft Office
Accomplishments
Air Force Veteran
Timeline
Welcome Center OPC
The Berkley Group
06.2013 - 07.2023
Vacation Planner
Tempus Resorts International
05.2003 - 06.2013
High School Diploma -
Guilford Highschool
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