James Katzfey
Summary
Dynamic HVAC-R Service Technician with a proven track record at Lippert Mechanical for 27 years. Expert in troubleshooting complex systems and enhancing performance through preventive maintenance. Known for a safety-oriented approach and exceptional problem-solving skills, fostering strong client relationships and increasing retention through proactive service and support.
Overview
27
27
years of professional experience
Work History
HVAC-R Service Technician
Lippert Mechanical
07.1998 - Current
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
- Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
- Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
- Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
- Enhanced system performance for clients through regular maintenance and preventive measures.
- Collaborated with other technicians, sharing knowledge and expertise to improve overall team performance.
- Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.
- Increased longevity of HVAC systems by performing preventive maintenance.
Education
HVAC
Johnson County Community College
Overland Park, KS05-1995
Skills
- EPA certification
- Experience with variable frequency drive technology
- HVAC system troubleshooting
- Safety-oriented approach
- Detail-oriented quality assurance
- Master Mechanical Liscense 2004
Timeline
HVAC-R Service Technician
Lippert Mechanical
07.1998 - Current
HVAC
Johnson County Community College
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