Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

James Kaumbur

Chicago,IL

Summary

Dynamic professional with a proven track record at Western Post, excelling in customer service and time management. Enhanced operational efficiency through streamlined processes and effective communication, resulting in increased customer satisfaction. Proficient in data entry and document management, fostering a collaborative team environment while maintaining meticulous attention to detail.

Overview

3
3
Languages
24
24
years of professional experience

Work History

NCI Associate

Western Post
05.2025 - Current

Communicate with seller if there’s a problem with their products,and making the ticket for the warehouse records

  • Assisted in daily operations, ensuring adherence to safety protocols and workplace standards.
  • Supported team members by handling routine tasks and maintaining organized workspaces.
  • Executed administrative duties, including data entry and document management, to enhance workflow efficiency.
  • Collaborated with colleagues to streamline processes and improve overall team performance.
  • Adapted quickly to new software systems, enhancing operational effectiveness for project tracking.
  • Contributed to project planning meetings, providing feedback on timelines and resource allocation.
  • Maintained accurate records of inventory levels, facilitating timely replenishment and reducing downtime.
  • Fostered a positive team environment through effective communication and collaborative problem-solving strategies.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Conducted comprehensive competitor analysis to guide strategic planning efforts.

Driver

TNP
Chicago,IL
01.2025 - Current

Working as rideshare driver

  • Operated delivery vehicles efficiently, ensuring timely arrival and adherence to schedules.
  • Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
  • Managed route planning to optimize delivery efficiency and reduce fuel consumption.
  • Assisted in loading and unloading cargo, ensuring proper handling of goods during transit.
  • Maintained accurate records of deliveries, including documentation for tracking purposes.
  • Provided exceptional customer service during interactions at delivery locations, resolving issues promptly.
  • Adhered to traffic laws and safety protocols to minimize risks while driving on various routes.
  • Followed all relevant traffic laws and safety regulations.
  • Communicated effectively with dispatch to report delays and coordinate changes in routes.

Hibachi Chef

Fuji Japanese Steakhouse - Hibachi -sushi - Lava Bar
Chattanooga, TN
04.2019 - 10.2022
  • Delivered varied hibachi dishes that supported quality dining experiences.
  • Maintained kitchen standards through careful oversight of food quality and safety practices.
  • Built junior chef skills in hibachi methods and customer service delivery.
  • Enhanced guest satisfaction through coordinated interactive cooking displays with front-of-house staff.
  • Reduced waste and improved service efficiency by streamlining food preparation during peak hours.
  • Strengthened sales opportunities by developing new menu items from seasonal ingredients and customer feedback.

Hotel Front Desk Agent

Hotel Gran Puri
Manado Indonesia
05.2002 - 08.2004
  • Managed guest check-ins and check-outs efficiently, ensuring smooth operations at front desk.
  • Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
  • Maintained accurate reservation systems, optimizing room allocations and availability tracking.
  • Trained new staff on front desk procedures and customer service standards, fostering team development.
  • Developed strong relationships with repeat guests, contributing to loyalty program success and retention efforts.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.

Education

Certificate of Completion - Hotel And Tourism

Akademi Pariwisata Airmadidi
North Sulawesi Indonesia
11.2003

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills

Languages

Indonesian
Native or Bilingual
German
Elementary
Japanese
Elementary

Timeline

NCI Associate

Western Post
05.2025 - Current

Driver

TNP
01.2025 - Current

Hibachi Chef

Fuji Japanese Steakhouse - Hibachi -sushi - Lava Bar
04.2019 - 10.2022

Hotel Front Desk Agent

Hotel Gran Puri
05.2002 - 08.2004

Certificate of Completion - Hotel And Tourism

Akademi Pariwisata Airmadidi