James Kehl
Woodsfield,OH
Summary
Driven by a commitment to operational excellence and team leadership, I enhanced team performance and efficiency at TTEC through strategic planning and quality assurance. Leveraging technical knowledge and a knack for KPI tracking, I spearheaded initiatives that fostered collaboration and employee development, significantly contributing to business growth and improvement.
Overview
10
10
years of professional experience
Work History
Operations Team Manager
TTEC
Englewood, CO (Remote)
05.2020 - 05.2024
- Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Established performance metrics to track progress, identify trends, and inform data-driven decision-making processes.
- Worked closely with senior leadership to define long-term operational strategies designed for scalable growth.
- Fostered open lines of communication between team members, promoting a collaborative environment that drove collective success.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager
Walmart
Saint Clairsville, OH
09.2019 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed strategy to increase sales and drive profits.
Title Examiner and Abstractor
Holland Services
Fort Worth, TX
08.2014 - 09.2019
- Skillfully negotiated resolutions to complex title discrepancies that facilitated smooth property transfers.
- Reduced errors in title examinations through diligent verification of property records and legal descriptions.
- Identified potential risks or concerns during the title examination process, proactively addressing them to minimize delays.
- Enhanced client satisfaction by providing accurate and timely title reports and documentation.
- Prepared property reports.
- Contacted appropriate agencies to complete searches, order records, and obtain documents.
- Maintained up-to-date knowledge of industry regulations, contributing to a consistently compliant work environment.
- Kept detailed records of each case, ensuring accurate information was readily available when needed for future reference or audits.
- Compiled lists of mortgages, contracts, and other documents pertaining to titles.
- Assisted colleagues in complex cases, sharing expertise to resolve challenging title issues.
- Streamlined the title search process for faster turnaround times with meticulous attention to detail.
- Improved title examination accuracy by conducting thorough document research and analysis.
- Leveraged technology tools and software to optimize workflow processes within the department.
- Provided clear explanations of findings during examinations, aiding clients in making informed decisions about their properties.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
Education
High School Diploma -
Monroe Central High School
Woodsfield, OH05.1988
Skills
- Operational Efficiency
- Training and mentoring
- Deadline Management
- Technical knowledge
- Teamwork and Collaboration
- Team Leadership
- Employee Motivation
- Performance Evaluation and Monitoring
- Quality Assurance
- Employee Development
- KPI Tracking
Timeline
Operations Team Manager
TTEC
05.2020 - 05.2024
Assistant Manager
Walmart
09.2019 - 04.2020
Title Examiner and Abstractor
Holland Services
08.2014 - 09.2019
High School Diploma -
Monroe Central High School