James Keith King
Mobile,AL
Work Preference
Summary
Systems Administrator Analyst with proven expertise in Microsoft 365 and Dynamics 365 at CPSI/Trubridge. Spearheaded enterprise implementations and data migration initiatives, enhancing operational efficiency. Adept at cross-department collaboration and security management, delivering impactful solutions that drive productivity and streamline workflows. Strong analytical skills complemented by management experience and effective communication abilities.
Overview
21
21
years of professional experience
Work History
Systems Administrator Analyst – Modern Work
CPSI / Trubridge
Mobile, Alabama
12.2023 - Current
- IT Administrator within the Modern Work / Technology Services team, delivering enterprise workflow and productivity solutions with a strong focus on Microsoft 365 and Dynamics 365.
- Key contributor to the enterprise implementation of Microsoft Dynamics 365 ERP, partnering with an external consulting firm on requirements gathering, deployment, and post-go-live support.
- Administered Dynamics 365 environments, managing user access, configuring security roles, troubleshooting issues, and creating custom dashboards and views to enhance reporting for Finance, Customer Support, Project Operations, and Sales teams.
- Supported system integrations between Dynamics 365 and Salesforce, aligning sales and customer data workflows to improve operational efficiency.
- Led data-cleansing initiative for legacy ERP data migration to Dynamics, evaluating tools and overseeing cleanup of customer, contact, product, and historical support data to ensure data integrity.
- Led the design and deployment of a company-wide templated external SharePoint solution enabling secure client and employee collaboration, including site provisioning, access management for internal/external users, and workflow customization per team requirements.
New Product Development
CPSI / Trubridge
Mobile, Alabama
09.2020 - 12.2023
- Hand chosen by Directors and Upper Management to assist with developing new software solutions for our existing Financial EHR software.
- Communicated with clients who piloted our software to transform their feedback into workable processes and application development.
- Led a support team in implementing and conducting QA for a new HTML-based accounting software.
- Heavily involved with creating testing scripts, import documents, application presentations and training documentation.
- Acquired proficiency in using embedded SQL database reporting application Yellowfin BI to enhance reporting capabilities.
Assistant Manager
CPSI / Trubridge
Mobile, Alabama
03.2017 - 09.2020
- Managed a team of support reps to assist with education and development of the financial aspect of the EHR software.
- Conducted weekly meetings to improve efficiency for the support staff and support areas.
- Developed critical thinking skills among support staff through projects focused on QA, troubleshooting guides, and internal communication.
Financial Software Support Representative
CPSI / Trubridge
Mobile, Alabama
02.2012 - 03.2017
- Ability to provide excellent customer service to ~700 hospitals that have installed native CPSI software via telephone, Webex or e-mail support.
- Ability to effectively manage and document problems and solutions dealing with system flaws or user error issues.
- Involved with scheduled and sometimes unscheduled travel to prospective healthcare facilities to provide one on one training to staff members and administrators on financial applications within the CPSI software.
- Conducted face-to-face retraining on financial software applications for healthcare clients visiting CPSI.
- Ability to maintain a complete understanding of: registration of patient data and services, data entry with charge items used by the facility, medical coding, Insurance billing, remit receipting, collections and bad debt recovery processes, accounting and executive statistics, system security, meaningful use, and HIPAA regulations.
- Compiled documentation to meet specific deadlines for on-site organization.
Assistant Manager
Planet Fitness
Mobile, Alabama
03.2011 - 02.2012
- Managed membership sales and customer service, performed accurate data entry, recorded employee statistics, coordinated new employee training, maintained facility cleanliness, and oversaw employee logistics.
- Coordinated team schedules and ensured efficient workflow across departments.
- Managed inventory and maintained accurate stock levels for timely supply.
- Assisted in implementing process improvements to enhance operational efficiency.
Front Desk Clerk
Planet Fitness
Mobile, Alabama
01.2009 - 03.2011
- Welcomed members and visitors at the front desk, ensuring a positive first impression.
- Managed membership inquiries and resolved issues efficiently at the front desk.
- Handled cash transactions and processed membership payments accurately.
- Maintained equipment, performed electrical maintenance, installed electrical hardware, and ensured facility cleanliness.
Maintenance Team
Dayspring Baptist Church
Mobile, Alabama
01.2005 - 01.2009
- Set up and repaired equipment for events and church activities in a multi-purpose facility.
- Tasked with setting up and tearing down musical equipment and soundboards.
- Minor electrical work and networking to ensure media was in check and functional within a large area.
- Assisted in various PC hardware installations within the facility and would troubleshoot networking and simple software issues.
Education
Bachelor of Science - Exercise Science
University of South Alabama
Mobile, AL05-2010
High School Diploma -
Mobile Christian High School
Mobile, AL05-2004
Skills
- Microsoft 365 System Administration
- Azure AD and Entra ID
- Dynamics 365 and Power Platform
- Power BI and Yellowfin BI
- Enterprise application support
- Security and access management
- Access security management
- Confluence and Webex
- Cross-department collaboration
Timeline
Systems Administrator Analyst – Modern Work
CPSI / Trubridge
12.2023 - Current
New Product Development
CPSI / Trubridge
09.2020 - 12.2023
Assistant Manager
CPSI / Trubridge
03.2017 - 09.2020
Financial Software Support Representative
CPSI / Trubridge
02.2012 - 03.2017
Assistant Manager
Planet Fitness
03.2011 - 02.2012
Front Desk Clerk
Planet Fitness
01.2009 - 03.2011
Maintenance Team
Dayspring Baptist Church
01.2005 - 01.2009
Bachelor of Science - Exercise Science
University of South Alabama
High School Diploma -
Mobile Christian High School