James Killian
Woodruff,SC
Summary
Combining leadership experience with extensive success as an account manager/area manager, dedicated to exponentially growing the business across all metrics. Collaborative leader prioritizing partnerships with coworkers to foster an engaged and empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Ass. Director Subscriber Acquisitions SE States
Prime Communications
12.2021 - Current
- Grew market share in Florida and the Carolinas, exceeding all KPI measures including gross profit, sales targets in each DMA, increased profitability per product by 23%
- Market had a YOY growth of 62% in 2023 and 24% in 2024.
- Managed day to day operations of the team, including performance reviews, team meetings, coaching sessions, and recruitment activities
- Inspired team performance daily using behavioral-based coaching, motivation, and management methodologies
- Developed and implemented comprehensive sales strategies and prepared marketing plans that increased customer acquisition
- Actively monitored key metrics of sales team, identified challenges, and created new solutions applying proven problem-solving techniques
- The Carolinas/Florida market finished #1 in attainment and overall profitability in the country, The market was previously next to last in 2022.
Connected Communities Account Manager SC/Eastern GA
AT&T
04.2020 - 12.2021
- Handle all aspects of account management successfully concerning 173 unique properties
- Maintain consistent contact with clients to ensure property staff is up-to-date and new staff are trained properly on AT&T Fiber, Directv stream, and wireless products and services, assist property staff with issues related to installation and new customer orders
- Aid the implementation of AT&T Fiber business development plans to expand subscriber base by strategically marketing to residence of single family and multi-dwelling units
- Have developed exceptional relationships with multiple internal partners by establishing key contacts within construction, order flow, and installation to accelerate processes and execute work-flow
- Increased and exceeded sales goals and metric targets
- Enhanced AT&T fiber penetration in market by 5% YOY the 4TH largest growth in ACC while achieving the 3rd most fiber sales in the country
- Created partner training program to ensure proper tactics and marketing measures are used to increase penetration on wired and wireless products through relationship building, marketing, and best in class customer service experiences.
Multi-tenant Area Supervisor TN/AL/Western NC
Spectrum
09.2018 - 03.2020
- Broke ground on several new territories throughout TN/AL/LA markets
- Built new module from ground up, trained new account managers is all aspects of business including sales, relationship building, and self- management capabilities
- Grew sales performance in Tenn/Alabama market by 41% YOY
- Led East division in products per rep 3 times and led nation in video attach rate in July and August
- Fostered several new initiatives with Spectrum including cross team collaboration group to increase Knowledge of construction projects allowing us to be better communicate with our new partners, growing the relationship sooner in the process.
Connected Communities Area Manager Subscriber Acquisition Heartland States TN/KY/IN
AT&T
01.2017 - 08.2018
- Provided on-going performance management, coaching, and development of direct reports
- I work closely with partners to ensure a streamline approach to meet and exceed targets
- Rebalanced the Heartland States module based on sales per 1000 units
- The re balance has created an increase of 22% for HSIA and IPTV sales YTD
- Trained Indiana how to build and manage partner relationships
- Indiana team moved IPTV attach rate from 44% to 63% MTD from Prime A/R team
- Moved Heartland States from next to last in ACC to number #1 YTD within 90 days
- YTD attainment for HSIA 116% increase YOY of 33%, IPTV 101% increase YOY of 6%, and PPV 158% increase 120% YOY.
Account Manager
AT&T Connected Communities
01.2011 - 01.2017
- Manage AT&T U-verse marketing contracts in the Nashville and surrounding markets
- Negotiated with owners and management companies to execute various marketing agreements with AT&T fiber including (NEMA, EMA, ROE, and Bulk agreements.)
- Maintain relationships to provide worry-free customer service experience and increase market penetration
- Provide and execute marketing ideas
- Handle all aspects of account management successfully concerning 60+ accounts in Middle Tennessee
- Maintain consistent contact with clients to ensure property staff is up-to-date and new staff are trained properly on AT&T U-verse products and services
- Assist property staff with issues related to installation and new customer orders
- Aid the implementation of AT&T U-verse's business development plans to expand subscriber base by strategically marketing to residence of single family and multi-dwelling units
- Have developed exceptional relationships with multiple internal partners by establishing key contacts within construction, order flow, and installation to accelerate processes and execute work-flow
- Increased and exceeded sales goals and metric targets
- Enhanced U-verse penetration within Nashville market by 255%
- Nashville had largest U-Verse penetration growth year over year, for a small market, nationally, in 2013
- Consistently have exceeded targets month over month
- Recognized in 2014 as #6 top Account Manager in the nation and #3 in the Southeast.
Education
University of Kentucky
Lexington, KYSkills
- Effective Communication
- Analytical Thinking
- Technical Proficiency
- Change Management
- Strategic Planning
- Process Improvement
- Sales Strategy
- Staff Training and Development
- Team Leadership
- Performance Management
- Relationship Building
- Business Development
Timeline
Ass. Director Subscriber Acquisitions SE States
Prime Communications
12.2021 - Current
Connected Communities Account Manager SC/Eastern GA
AT&T
04.2020 - 12.2021
Multi-tenant Area Supervisor TN/AL/Western NC
Spectrum
09.2018 - 03.2020
Connected Communities Area Manager Subscriber Acquisition Heartland States TN/KY/IN
AT&T
01.2017 - 08.2018
Account Manager
AT&T Connected Communities
01.2011 - 01.2017
University of Kentucky
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