James Knain

• Provided support through data entry, document management, and overseeing operation of office equipment and finances.
• Reviewed records and other documents to ensure accuracy and completeness.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Interacted with customers by phone or in-person to provide and document all relevant information.
• Produced high-quality communications for internal and external use.
• Assisted with training on several different positions.
• Worked with my voice throughout the day, receiving compliments on a weekly basis from different customers.

• Analyzed and controlled inventory to better ensure support during points of high traffic.
• Evaluated employee performance and conveyed constructive feedback.
• Defined clear objectives and communicated to other team members.
• Formed positive rapport with fellow employees to boost morale.
• Handled specialized circumstances that required more-than-commendable efforts from myself to ensure a smooth performance.

Was offered the opportunity to read a PSA at the iHeart Radio station by an acquaintance due to their confidence in my voice.

Volunteered myself in to a rotation with others who choose to read the weekly passages at church, with many congressional members being delighted by my speaking.