Willie Finley
Keizer,OR
Summary
Driven professional , excelling in customer satisfaction and cash management. Leveraged excellent communication and relationship-building skills to enhance customer loyalty and exceed productivity goals. Skilled in POS transactions and maintaining a clean, safe store environment, contributing to significant improvements in efficiency and sales.
Overview
11
11
years of professional experience
Work History
All Purpose Clerk
Safeway
04.2019 - Current
- Provided professional handling of customer inquiries and complaints, ensuring prompt resolution of issues.
- Maintained a clean and organized store environment for maximizing customer comfort and safety.
- Contributed to increased sales by effectively stocking shelves and displaying merchandise.
- Promoted a safe working environment by adhering to safety protocols throughout the store.
- Worked closely with team members to accomplish daily objectives and enhance store functionality.
- Provided reliable support by consistently arriving on time for shifts and communicating any scheduling needs or concerns to management.
- Exceeded productivity goals by prioritizing workloads effectively during peak hours of operation.
- Processed customer transactions quickly, accurately, and with excellent customer service skills.
- Assisted in loss prevention efforts through vigilance and adherence to company policies.
- Reduced misplaced documents by meticulously labeling folders and maintaining proper filing procedures.
- Performed routine backups of critical data, minimizing potential loss due to unforeseen circumstances or technical issues.
- Handled customer inquiries and complaints professionally, resolving issues promptly.
Cashier
Dari Mart
02.2014 - 07.2017
- Provided excellent service at the deli counter, preparing orders efficiently to meet customer expectations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved efficiency, organized checkout area for optimal workflow.
Education
No Degree -
South Salem High School
Skills
- Customer Satisfaction
- Cash Handling
- Relationship Building
- Supply Management
- Cash Management
- File Maintenance
- Excellent customer service
- Customer Assistance
- Item scanning
- Cleanliness and hygiene
- Food Storage
- Stock replenishment
- Maintaining displays
- POS System Operation
- POS transactions
- Teamwork and Collaboration
- Customer Service
- Cleaning and sanitation
- Workplace Safety
- Excellent Communication
- Stocking shelves
- Store Cleaning
- Shelf organizing
- Merchandise Stocking
- Safety standards
- Pallet Jack Operation
- Product stocking
Timeline
All Purpose Clerk
Safeway
04.2019 - Current
Cashier
Dari Mart
02.2014 - 07.2017
No Degree -
South Salem High School