James K Peters
Waterville
Summary
To obtain a challenging position where I can apply my expertise, leadership abilities, and customer service skills to achieve company goals and foster business growth. Proven track record of exceeding goals and enhancing team performance. Skilled in developing training programs that cultivate employee growth and ensure compliance with industry standards.
Overview
19
19
years of professional experience
Work History
Coach
T-Mobile
Oakland
05.2017 - 01.2026
- Supervised staff, delivering targeted training and support to enhance service excellence.
- Developed performance plans to promote employee skill enhancement and growth.
- Assigned tasks based on individual skill levels to maximize team output.
- Provided leadership during organizational changes and crisis situations.
- Liaised between senior management and staff to facilitate clear communication.
- Ensured compliance with applicable laws, regulations, and industry standards.
Manager
Fast Eddie’s Express Carwash
01.2016 - 05.2017
- Managed daily operations of carwash facility to ensure efficient workflow.
- Supervised staff members, providing training and support for service excellence.
- Coordinated scheduling of employees to optimize staffing levels during peak hours.
- Recruited and hired qualified candidates to fill open positions.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Manager
G.M. Pollack & Sons
08.2006 - 07.2016
- Oversaw daily operations and managed staff to ensure compliance with company and federal regulations while delivering exceptional customer service.
- Achieved top sales performance for multiple consecutive years.
- Met and exceeded monthly and yearly sales goals.
- Recruited and hired qualified candidates, enhancing team capability and filling critical open positions.
- Enforced customer service standards and resolved customer issues to maintain high-quality service.
Education
Diploma -
Skowhegan Area High School
Skowhegan, MaineSkills
- Employee Development
- Performance Driven
- Time Management
- Communication
- Relationship Building
- Active Listening
- Problem-solving
Communication Skills
Confident and articulate public speaker. Coached team members on ways to be more effective while making customer connections and developing long-lasting client relations.
Timeline
Coach
T-Mobile
05.2017 - 01.2026
Manager
Fast Eddie’s Express Carwash
01.2016 - 05.2017
Manager
G.M. Pollack & Sons
08.2006 - 07.2016
Diploma -
Skowhegan Area High School