James Kramer
Ballwin,MO
Summary
Detail-oriented and customer-focused professional with a diverse background in sales, management, and customer service seeking a Mortgage Loan Origination position with Chase Bank. Leveraging strong interpersonal skills, financial acumen, and a proven track record of exceeding sales targets to provide exceptional service and support to clients in their mortgage journey.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Napoli's Italian Restaurant
02.2023 - Current
- Deliver exceptional service by accurately taking and fulfilling guest orders, resulting in consistently high levels of customer satisfaction.
- Effectively promote menu items and wine selections, contributing to increased sales and revenue for the restaurant.
- Maintain a seamless guest experience by efficiently clearing, cleaning, and setting up tables, enhancing overall dining ambiance.
Store Manager
Starbucks
02.2022 - 09.2023
- Drove sales through strategic business initiatives, utilizing problem-solving skills and operational efficiency.
- Cultivated a positive work environment and developed team members to achieve personal and collective success.
- Fostered community engagement initiatives to enhance customer experiences and brand loyalty.
Insurance Agent
Ryan Fico State Farm
02.2021 - 02.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Mortgage Representative
Citibank (Citi)
07.2020 - 02.2021
- Conducted thorough applicant interviews to assess financial eligibility and establish tailored mortgage solutions.
- Demonstrated proficiency in financial calculations and mortgage pricing based on client creditworthiness and financial ratios.
- Managed documentation and maintained clear communication with clients throughout the loan process, ensuring a smooth experience.
Automotive Sales Consultant
St. Louis Acura
04.2017 - 07.2020
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs while selling a minimum of 12 cars per month.
- Participated in ongoing training sessions to stay current on industry trends, enhancing overall performance as a Sales Advisor.
Assistant Store Manager
Johnston & Murphy
10.2016 - 04.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Selling Supervisor
Brooks Brothers
08.2014 - 10.2016
- Resolved escalated customer issues promptly, securing long-term relationships built on trust and exceptional service quality.
- Coordinated special events and promotions at least twice a month to boost store visibility in the community and generate increased sales potential.
- Implemented loss prevention strategies, reducing shrinkage rates below 1% of gross revenue throughout tenure as Selling Supervisor.
Education
Some College Coursework in General Studies -
Lindenwood University
Saint Charles, MO01.2013
High school diploma -
Marquette Sr. High School
Chesterfield, MO05.2010
Skills
- Marketing
- Recruiting
- Sales & Negotiation
- P&L Management
- Restaurant Experience
- Store Management Experience
- Microsoft Word
- Microsoft Excel
- Business development
- Salesforce
- Mentoring
- Cold Calling
Certification
- Property & Casualty License
- Life & Health Insurance License
- Food Safety Certification
Personal Information
Relocation: Anywhere
Timeline
Fine Dining Server
Napoli's Italian Restaurant
02.2023 - Current
Store Manager
Starbucks
02.2022 - 09.2023
Insurance Agent
Ryan Fico State Farm
02.2021 - 02.2022
Mortgage Representative
Citibank (Citi)
07.2020 - 02.2021
Automotive Sales Consultant
St. Louis Acura
04.2017 - 07.2020
Assistant Store Manager
Johnston & Murphy
10.2016 - 04.2017
Selling Supervisor
Brooks Brothers
08.2014 - 10.2016
Some College Coursework in General Studies -
Lindenwood University
High school diploma -
Marquette Sr. High School
- Property & Casualty License
- Life & Health Insurance License
- Food Safety Certification
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