James Kuntz
Summary
Dedicated and knowledgeable Lead Installation Technician skilled in team leadership, effective communication, and problem-solving. Successfully mentored junior technicians and ensured compliance with safety regulations, driving quality installations and customer satisfaction.
Overview
1
1
Certification
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Lead Installation Technician
Bismarck Heating and Air
Bismarck
10.2016 - Current
- Installed HVAC systems according to industry standards and company protocols.
- Trained and mentored junior technicians, enhancing their skills in installation procedures and safety practices.
- Collaborated with team members to troubleshoot installation issues promptly.
- Maintained accurate records of installations and services performed for client documentation.
- Utilized specialized tools for efficient and safe system installations in residential properties.
- Ensured compliance with local codes and regulations during all installation projects.
- Ensured compliance with safety regulations and company policies during all installations.
- Provided technical guidance and support to installation team members.
- Created detailed documentation outlining system configurations after successful installations were completed.
- Maintained a high level of professionalism when interacting with clients.
- Performed quality control inspections of installations to ensure accuracy and customer satisfaction.
- Resolved complex installation issues using problem solving techniques and sound judgement.
- Monitored job progress to ensure timely completion.
- Developed project status reports for management, providing clear insights into installation progress and challenges.
- Coordinated with vendors regarding parts delivery schedules and shipment tracking information.
- Supervised the unloading, setup, testing, and commissioning of systems at customer sites.
- Repaired equipment with new parts and replaced inoperable items.
- Provided key information to customers, educating on equipment, products, and services.
- Hoisted, measured, tested and drilled for various products safely and efficiently.
- Delivered project milestones punctually to ensure overall project success. and under-budget project management on complex issues for senior leadership while liaising with contractors to re-engineer programs.
- Conducted detailed site surveys to determine optimal placement of equipment and necessary materials.
- Utilized technical manuals and online resources to stay updated on industry standards and new technologies.
- Collaborated with sales teams to understand customer requirements and suggest appropriate technical solutions.
- Installed and configured various types of technical equipment, ensuring operational efficiency.
- Liaised with manufacturers to obtain necessary parts and information for complex installations.
- Maintained detailed installation records and documentation for future reference and compliance.
- Conducted quality assurance tests post-installation to guarantee functionality and performance standards.
- Adapted installation techniques to accommodate unique customer environments and requirements.
- Led junior technicians, offering guidance and oversight to ensure quality and adherence to best practices.
- Coordinated with project managers to ensure installations were completed within timelines and budget.
- Participated in training sessions to enhance skills and knowledge in new installation techniques.
- Ensured adherence to safety protocols and regulations during installation processes.
- Fostered positive relationships with customers, providing advice and support on technical queries.
- Installed new components or replaced defective parts to restore functionality.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Kept records of parts and equipment used in projects to update inventory.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Installed new appliances, wiring and machinery in homes with defective equipment.
Education
Associate of Science - HVAC
Bismarck State College
Bismarck, ND 08.2015 - 07.2017
Drake-Anamoose High School
Drake, NDSkills
- HVAC Systems and installation
- Equipment installation
- Troubleshooting and diagnosis
- Quality assurance
- Technical documentation
- System configuration
- Installation planning
- Project management
- Project coordination
- Parts ordering
- Basic site surveying
- Safety compliance (OSHA Certified)
- Blueprint reading
- Hazard management
- Safety compliance (OSHA Certified)
- Worksite safety
- Installation tools
- Power tools operation
- Basic electrical troubleshooting
- Basic carpentry
- Basic vehicle maintenance
- Assembly and installation
- Installation adjustments
- Troubleshooting skills
- Logical reasoning
- Technical training
- Training and mentoring
- Team leadership
- Problem solving
- Issue resolution
- Work inspection
- Telecommunications
- Software configuration
- Customer service
- Effective communication
- Time management
- Active listening
- Physical stamina
- Telecommunications
- Power tools operation
- Component assembly
- Active listening
- Physical stamina
- Blueprint reading
Certification
- OSHA
- Universally EPA
Timeline
Lead Installation Technician
Bismarck Heating and Air
10.2016 - Current
Associate of Science - HVAC
Bismarck State College
08.2015 - 07.2017
Drake-Anamoose High School