James Ladino
Summary
Employee who is motivated, organized and eager to apply in different environments. Looking for entry-level jobs to develop my abilities and assist in business production. Customer Service Associate known for having excellent communication and organizing skills. I work with all kinds of clients and am open to employment in any field. Looking for a new role where hard work and dedication will be highly valued. Also, I am a Civil Engineer now pursuing a career as a structural engineer, but I am willing to try any role or position that is available.
Overview
4
4
years of professional experience
Work History
Merchandise Associate
Premium
09.2023 - Current
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Inspected products for quality assurance purposes prior to stocking shelves.
- Ensured compliance with company policies regarding pricing and promotions.
Customer Service Associate
Walgreens
10.2021 - 05.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Customer Service Associate
McDonald's
09.2020 - 06.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Organized and prioritized tasks and activities and worked within strict timeframes.
- Greeted customers and identified their needs.
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
Education
Bachelor of Science - Civil Engineering
University of Hartford
West Hartford, CT05.2026
High School Diploma -
Edison High School
Edison, NJ06.2022
Skills
- Bilingual
- Multitasking
- Responding to Difficult Customers
- Creative Problem Solving
- Verbal Communication
- Inbound and Outbound Calling
- Calm under pressure
- Visual Merchandising
- Display Setup
- Equipment Operation
- Customer Service and Assistance
- Presenting Solutions
- Microsoft Office
- Excel
- Civil 3D
Affiliations
- I participated in the American Society of Civil Engineers in which we participated in various projects in which it included going out to the field with a company that let us work on some houses for the community that were being built in which we helped in that process and also another project was a mini concrete bridge made by the club
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Merchandise Associate
Premium
09.2023 - Current
Customer Service Associate
Walgreens
10.2021 - 05.2022
Customer Service Associate
McDonald's
09.2020 - 06.2021
Bachelor of Science - Civil Engineering
University of Hartford
High School Diploma -
Edison High School