Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline

James Lau

Cape Canaveral,FLA

Summary


Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Server

The Cheesecake Factory
08.2021 - Current

Meal Production

Kitchens for Good
10.2019 - 02.2021

Food and Beverage Manager

Hotel La Jolla
01.2018 - 05.2019

Director of Food and Beverage

Pyramid Hotel Group
12.2015 - 01.2017

Food and Beverage Manager

Pyramid Hotel Group
01.2012 - 12.2015

Restaurant Manager

Pyramid Hotel Group
08.2010 - 01.2012

Education

Ongoing - Business

San Diego City College, San Diego, CA
11.2024

Skills

  • Culinary Experience
  • Restaurant Experience
  • Kitchen Experience
  • Microsoft Office
  • Management
  • Food Preparation
  • POS
  • Microsoft Powerpoint
  • Food Production
  • Food Safety
  • Inventory Control
  • Restaurant Management
  • Labor Cost Analysis
  • Menu Planning
  • Serving Experience
  • Microsoft Word
  • Meal Preparation
  • Banquet Experience
  • Catering
  • Guest accommodations
  • Data entry proficiency
  • Basic accounting
  • Data inputting
  • Hotel software expertise
  • Check-in coordination
  • Room availability
  • Loyalty promotion
  • Cash handling experience
  • Concierge support

Certification

ServSafe

TWIC

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Server - The Cheesecake Factory
08.2021 - Current
Meal Production - Kitchens for Good
10.2019 - 02.2021
Food and Beverage Manager - Hotel La Jolla
01.2018 - 05.2019
Director of Food and Beverage - Pyramid Hotel Group
12.2015 - 01.2017
Food and Beverage Manager - Pyramid Hotel Group
01.2012 - 12.2015
Restaurant Manager - Pyramid Hotel Group
08.2010 - 01.2012
San Diego City College - Ongoing, Business
James Lau