lashonda herring
Valdosta,GA
Summary
Experienced Customer Service Representative with a focus on effective communication, active listening, and analytical problem-solving. Dedicated to enhancing customer experiences through service-oriented behaviors and a deep understanding of customer desires. Skilled in providing customized solutions that build loyalty and satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Cracker Barrel
07.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Customer Service Representative
Concentrix
06.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Costumer Service
Walmart
08.2023 - 04.2024
- Increased customer service ratings through personable service.
- Enhanced customer experience, resulting in higher client loyalty.
- Provided exceptional customer service to patrons and communicated professionally.
- Trained new cafe workers in sales, customer service, and safety.
Cashier
Zaxby's
09.2020 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High school diploma -
Lowndes High School
Valdosta, GA05.2023
Skills
- Serving Experience
- Restaurant Experience
- Food Handling
- Organizational Skills
- Host/Hostess
- Kitchen Experience
- Food Preparation
- Communication Skills
- Cashiering
- Food Safety
- Cleaning Experience
- Retail Sales
- Food Service
- Kitchen Management Experience
- POS
- Cash register
- Serving
- Customer service
- Cash handling
- Sales
- Leadership
- Supervising experience
- Medical terminology
- Banking
- Computer skills
- Underwriting
- Microsoft Excel
- Culinary Experience
- Cooking
- Bartending
- Strong work ethic
- Exceptional customer service
- Memory retention
- Team collaboration
- Performance improvement
- Task prioritization
- Multitasking and organization
- Liquor, wine, and food service
- Reliable and responsible
- Multitasking Abilities
- Problem-solving
- Team leadership
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Timeline
Customer Service Representative
Concentrix
06.2024 - 02.2025
Costumer Service
Walmart
08.2023 - 04.2024
Server
Cracker Barrel
07.2022 - Current
Cashier
Zaxby's
09.2020 - 10.2022
High school diploma -
Lowndes High School
Similar Profiles
Bryanna PecoreBryanna Pecore
Server at Cracker Barrel RestaurantServer at Cracker Barrel Restaurant
Eliott EaslerEliott Easler
Host at Cracker BarrelHost at Cracker Barrel
Lillian BottensLillian Bottens
Server at Cracker Barrel RestaurantServer at Cracker Barrel Restaurant
Lavonda BeyLavonda Bey
Host/Hostess at Cracker BarrelHost/Hostess at Cracker Barrel
Markus BlairMarkus Blair
VSU Recreation Front Desk Student at Valdosta State University Campus Recreation CenterVSU Recreation Front Desk Student at Valdosta State University Campus Recreation Center