Nicolas Morales
Pensacola
Summary
Skilled Server with extensive experience in delivering exceptional customer service, resolving guest concerns, and maintaining efficient restaurant operations. Adept at upselling, handling POS systems, and collaborating with team members to ensure seamless dining experiences. Eager to bring strong hospitality and sales expertise to a dynamic team in a customer-focused environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Chili's
11.2024 - Current
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Exercised focus and concentration to keep track of tables and remember orders.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
Server
Flora Bama Ol River Grill
02.2022 - 09.2024
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction.
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons.
- Spearheaded efforts to improve table turnover rate during peak hours through efficient seating arrangements.
Server
The Islander Food Shack
03.2024 - 08.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
Expo/Food Runner
The Fish House | Atlas Oyster House
08.2022 - 06.2023
- Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time.
- Provided excellent customer service by being attentive to guests' needs and requests.
- Provided superior customer service by quickly and efficiently delivering food to guests.
Warehouse Supervisor
SnackCrate
02.2016 - 05.2022
- Worked with a forklift to move inventory on and off trucks for 15 hour shifts.
- Maintained accurate records of inventory levels, ensuring optimal stock levels at all times.
- Monitored employee performance, providing feedback and coaching as necessary for continuous improvement.
- Oversaw daily operations of a busy warehouse, managing a team of 25-35 employees.
Education
Bachelor's Degree - Business Management
Pensacola State College
FL05.2014
High School Diploma - undefined
Pensacola Catholic High School
05.2010
Skills
- Time management
- Customer Service
- Upselling
- Cash handling
- Materials handling
- Heavy lifting
- Restaurant Experience
- Public health
- Wine knowledge
- Serving
- Food handling
- Casual dining experience
- Supervising experience
- Cocktail experience
- Seafood
- Order picking
- Bartending
- Leadership
- Communication skills
- Hospitality
- Sales
- Computer skills
- Serving Experience
- POS
- Distribution center
- Phone etiquette
- Kitchen experience
Certification
ServSafe
Timeline
Server
Chili's
11.2024 - Current
Server
The Islander Food Shack
03.2024 - 08.2024
Expo/Food Runner
The Fish House | Atlas Oyster House
08.2022 - 06.2023
Server
Flora Bama Ol River Grill
02.2022 - 09.2024
Warehouse Supervisor
SnackCrate
02.2016 - 05.2022
High School Diploma - undefined
Pensacola Catholic High School
Bachelor's Degree - Business Management
Pensacola State College