Dedicated Warehouse Professional experienced in managing multiple priorities and fostering teamwork. Delivered results through effective time management, strong organizational skills, and proactive problem-solving. Committed to contributing to team success and achieving company goals.
Work History
Warehouse operations, Fleet Maintenance tracking
4 Months
Done Right Today Plumbing | 05.2025 - 09.2025
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Organized and detail-oriented with a strong work ethic.
Learned and adapted quickly to new technology and software applications.
Sales Associate
5 Years 6 Months
Lowes Home Improvment | 02.2021 - Current
Assisted customers with product selection and inquiries to enhance shopping experience.
Collaborated with team members to achieve daily sales targets and improve service quality.
Handled inventory management tasks, including restocking shelves and conducting stock checks.
Adapted quickly to new product information and promotions to assist customers effectively.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Maintained store organization and cleanliness to ensure a welcoming environment.
Customer Care Representative
22 Years 7 Months
Northeastern Supply Inc | 10.2002 - 05.2025
Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Trained new team members on customer service protocols and systems.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Captain / Port Engineer
9 Years 11 Months
Horn Blower Cruises | 04.2010 - 03.2020
Directed all vessel operations to ensure safety and compliance with maritime regulations.
Managed crew training programs to enhance performance and operational efficiency.
Conducted regular inspections of equipment and safety systems to maintain operational integrity.
Warehouse Associate/Fleet Operations Supervisor at INFINITY GROUP CONSTRUCTIONWarehouse Associate/Fleet Operations Supervisor at INFINITY GROUP CONSTRUCTION
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD