James Lee
Virginia Beach,VA
Summary
Dynamic business owner with a proven track record at Supreme Dry Clean for over 7 years, excelling in client relations and business development. Expert in budget administration and operational efficiency, I successfully negotiated supplier contracts, reducing costs while enhancing service quality. Committed to delivering exceptional client satisfaction through meticulous attention to detail and strategic market targeting.
Overview
11
11
years of professional experience
1
1
Language
Work History
Dry Cleaning Owner
Supreme Dry Clean
10.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Implemented business strategies, increasing revenue, and effectively targeting new markets
- Safeguarded client satisfaction with meticulous attention to detail during the ironing and pressing phase, resulting in wrinkle-free garments that met high-quality standards.
- Ensured optimal fabric care by selecting the appropriate cleaning method for each garment based on its composition and care label instructions.
Cashier
Grand Mart
01.2015 - 01.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Public Health
Old Dominion University
Norfolk, Virginia, VA 05.2001 -
Skills
Business management
Customer relations
Labor relations
Budget administration
Small business operations
Client service
Business development
Administrative oversight
Business planning
Budget development
Accomplishments
- Achieved 120% revenue increase through effectively helping with customer satisfaction, cleaning efficiency, and new cleaning techniques utilized for better results in quality of the cleaning of clothes in the short span of 3 years.
Timeline
Dry Cleaning Owner
Supreme Dry Clean
10.2018 - Current
Cashier
Grand Mart
01.2015 - 01.2018
Bachelor of Science - Public Health
Old Dominion University
05.2001 -