James Lee
Schaumburg,IL
Summary
- 3 Years Experience in Active Directory and Asset Management
- 3 Years Experience in Microsoft 365 Administration
- 3 Years Experience in Windows 10 and 11 workstations.
- 3 Years Experience in Windows Server deployment and management. Hyper Visor , VMware
- 3 Years Experience in patching workstations, servers, configuring compliance, configuration policies along with management of end point devices. SCCM, Intune
- 4 Years Nursing Experience ICU/Emergency Room
Overview
2026
2026
years of professional experience
Work History
IT Coordinator/ System Administrator
AHS Family Health Center
Chicago, Illinois
10.2024 - 04.2025
- Managed Active Directory for organization of 500-1000 employees, created security groups for each department and modified permissions, deployed group policies within specific organizational units, created file shares and managed print servers, along with DNS and DHCP servers.
- Installed and managed, Windows Servers 2022 along with VMware ESXI Host on Dell Power Edge servers, configured RAID 10, created virtual machines within the host (Domain controllers, Ubuntu, SQL database servers)
- Managed the backups within the environment through VEEAM Backup (Saved the VM's to a repository where it was directly attached to our External NAS drive, it would sync to our VCenter and make a connection and would backup our virtual machines everyday at 11PM.
- Assigned Microsoft licenses, created mailboxes, removed licenses ,created distribution groups, deactivated users, collected assets and managed assets and maintained all end user workstations along with laptops, workstations and peripheral devices for all company.
- Worked with Security Director to configure different configuration profiles, and compliance policy through Microsoft Intune for all endpoints within organization.
- Experience with Nessus vulnerability scanner where we would scan all network switches,firewall,end point devices, servers, printers within organization and remediate anything that was vulnerable( Mostly just patching Microsoft updates, and application updates chrome,edge)
- Created Virtual machines through Azure and deployed servers and managed the access of servers( Windows Servers, SQL database , Ubuntu)
- Managed key Fob system, and configured key fobs for each new hire, monitored security camera system.
- Worked with MSP and vendors to get best quote on workstations and printers, managed licenses for BitDefender, Firewall and Cisco Wireless Access Points.
- Reported suspicious emails flagged by users and released emails after review.
- Supported company phone system Avaya by configuring the name and phone extension for each device.
System Administrator
American Express Accertify
Itasca, Illinois
11.2023 - 07.2024
- Served as first point of contact for end users that needed technical assistance through the phone, email or help desk ticketing system (Jira, Zen Desk)
- Provided issues related to Microsoft 365 , (Outlook,Teams,One Drive) Also any software application users had issues with, I was able to troubleshoot.
- Assisted in set up of work stations, monitors and printers, also anything network related with DNS or DHCP.
- Documented all interaction with troubleshooting steps and resolutions in the ticketing system to maintain accurate records and enable knowledge of sharing.
- Followed established processes within the organization for best practice for incident management, problem resolution and service request fulfillment.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Managed onboarding and offboarding of employees.
- Developed Jira based asset life cycle, to manage all assets within our organization, this was used to track history of assets from acquisition to decommission as provide a complete service history of everything that happened in between. Maintained a record of who the asset belong to.
- Worked with SCCM to lead a project in deployment of patches through new laptops and patching of servers and workstations.
IT Analyst Level I II
American College of Surgeons
Chicago, IL
11.2022 - 06.2023
- Provided technical support for users, resolving issues with hardware and software.
- Conducted training sessions on new systems for staff and stakeholders.
- Assisted in the implementation of IT projects to improve data security measures.
- Performed troubleshooting on hardware and software issues in a timely manner.
- Implemented security measures to protect information from unauthorized access or destruction.
- Installed, configured, tested, and maintained operating systems, application software, hardware components, networking equipment, and peripherals.
- Collaborated with cross-functional teams to enhance system performance and user experience.
- Managed software updates and security patches on various operating systems.
Emergency Room Tech/ ICU
Advocate Good Shepherd Hospital
Barrington, IL
- Administered patient care including vital signs monitoring and emergency interventions. Triaged patients, from heart attack patients, stroke patients, people with broken bones. Gained great interpersonal skills and learned how to prioritize patients depending on status.
- Collaborated with medical staff to ensure efficient patient flow and resource allocation.
- Assisted in life-saving procedures, utilizing equipment such as EKG machines and defibrillators. Took blood glucoses to monitor sugar levels, take EKG's and give doctors to read if they possibly need troponin, take patients to CT scan if needed.
- Trained new technicians on protocols, safety procedures, and patient communication techniques.
- Conducted thorough documentation of patient information and treatment plans using EMR system.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
Education
Bachelor of Science - Sports Administration
Southern Illinois University Carbondale
Carbondale05-2012
Some College (No Degree) - Nursing
Ambria College of Nursing
Hoffman Estates Skills
- Technical support served as 1st point of contact for end users seeking assistance through phone, email, help desk ticketing system (Demonstrated great interpersonal skills along with communication within team)
- Resolved issues related to Microsoft 365 application , including Outlook, Word,Excel,PowerPoint, Teams, SharePoint and OneDrive
- Assisted in set up of, Microsoft 365 accounts, user permissions, distribution list and security settings
- System updates monthly (Patches through SCCM and Intune) Application deployment of software
- Windows Administration (Installed and configured Windows Servers and virtual machines
- Network troubleshooting ( DNS,DHCP)
- Backup Management ( Veeam backup for ESXI host and virtual machines within the host)
Timeline
IT Coordinator/ System Administrator
AHS Family Health Center
10.2024 - 04.2025
System Administrator
American Express Accertify
11.2023 - 07.2024
IT Analyst Level I II
American College of Surgeons
11.2022 - 06.2023
Emergency Room Tech/ ICU
Advocate Good Shepherd Hospital
Bachelor of Science - Sports Administration
Southern Illinois University Carbondale
Some College (No Degree) - Nursing
Ambria College of Nursing