James Livermore
Leander,United States
Summary
Professional with over six years of experience in optimizing store operations and enhancing customer satisfaction in the retail industry. Demonstrating proficiency in decision-making, project management, and staff training, with a strong focus on data-driven strategies to improve marketing and sales performance. Committed to fostering a collaborative work environment and advancing team capabilities, while consistently achieving measurable growth, and maintaining attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dunkin'/Baskin' Robbins Combo Store
Cedar Park, Texas
12.2020 - Current
- Strived for operational excellence.
- Implemented top-tier customer service, resulting in a survey-gathered 100% customer satisfaction ratings across the board for over seven months.
- Assessed sales trends and customer insights to optimize product offerings and marketing tactics, driving higher sales per individual and greater customer retention.
- Mastered staff development initiatives, enhancing team skills and morale.
- Provided guidance and resources to support individual and collective growth.
- Maintained rigorous quality control standards, ensuring compliance with food safety regulations.
Shift Leader
Dunkin'
Cedar Park, Texas
08.2020 - 12.2020
- Led shift operations, optimizing team performance, and ensuring customer satisfaction.
- Fostered a cohesive team environment, mentoring new staff, and promoting open communication.
- Collaborated with management to enhance operational procedures, and boost productivity.
Customer Sales Associate
Mister Car Wash
Cedar Park, Texas
04.2018 - 12.2019
- Developed strong product knowledge.
- Proposed and implemented customer retention strategies, improving loyalty.
- Provided information on product features and benefits to help customers make informed decisions.
- Implemented targeted upselling techniques, boosting average transaction value.
Education
High School Diploma -
Rouse High School
Leander, Texas05.2020
Skills
- Staff training
- Interpersonal skills
- Adaptability
- Customer service
- Store operations
- Project management
- Sales optimization
- Quality control
- Inventory management
- Team building
Certification
- Shift Certified(Ability to lead a shift)
- Food Safety Certified
Accomplishments
- Received the Shine Award at Mister Car Wash for exceeding sales goals and expectations for operational goals as a C.S.A.
Timeline
Assistant Store Manager
Dunkin'/Baskin' Robbins Combo Store
12.2020 - Current
Shift Leader
Dunkin'
08.2020 - 12.2020
Customer Sales Associate
Mister Car Wash
04.2018 - 12.2019
High School Diploma -
Rouse High School