JAMES LONG
823rd RED HORSE Squadron
Denver,CO
1
Certification
15
years of professional experience
Results-driven Maintenance Planner and Operations Scheduler with over 12 years of experience in work-order execution, backlog management, and multi-trade crew scheduling in asset-intensive environments. Former U.S. Air Force Civil Engineer Craftsman and RED HORSE Operations Support NCOIC with expertise in contractor quality assurance, material takeoff, and safety compliance. Skilled in CMMS platforms and database development, with ongoing professional development in SAP ABAP.
Work History
Operations Support NCOIC & Logistics Manager
2 Years- CMMS Data Integrity & Task Auditing: Audited and corrected 2,000+ mislabeled work tasks in the enterprise management system, restoring 100% accuracy to $2M in material-cost reporting for heavy engineering projects.
- Engineered web-based tracking workflow for 72 purchasing requests totaling $372K, ensuring timely staging of long-lead materials, rentals, and specialized gear prior to crew mobilization.
- Tracked $407K in acquisitions and 33.6K direct labor hours for major construction projects; developed MS Access/SQL tracking tools, reducing administrative workload by 600 hours annually.
- Facilitated weekly readiness meetings with 8 project engineers, maintenance leads, and supply chain managers to align schedules across $9.5M in active civil infrastructure programs.
Material Control Supervisor & Work-Order Manager
2 Years- Supervised 26 personnel to prioritize, assign, and track material work tasks for 610 multi-discipline technicians across 33 maintenance shops and 12 operating sites, ensuring timely completion of projects.
- Monitored $5.7M operations and maintenance budget; designed custom GPC database tracking 300 transactions, eliminating line-item mismatches and ensuring financial compliance.
- Labor Analytics & Process Streamlining: Created an automated corrective-maintenance labor-reporting tool, cutting reporting turnaround from 2 days down to 4 hours and saving 720 labor hours per year.
- Managed local national refuse contractors to process and remove ~125 tons of scrap metal while directing fire suppression contractors to overhaul residential facility systems in compliance with U.S. NFPA fire codes.
Workforce Management Craftsman & Service Call Coordinator
2 Years- Work Package Development & Validation: Managed customer service call operations for 352 personnel; validated 5,100 work tasks and reviewed 630 engineering projects valued at $1.2M across 3 air wings.
- Streamlined 900-task rejected backlog by developing standardized project tracking guides and training 40 Facility Managers; adopted blueprint across 3 USAFE bases.
- Managed 4 service contracts valued at $10M in deployed civil engineering operations, ensuring seamless $6.2M contractor transition with no operational delays.
- Developed official Air Force Civil Engineer Center Rapid Airfield Damage Repair (RADR) - Warehouse Operations Course, establishing national standards for material staging and job packaging.
Operations Support Journeyman & Database Coordinator
1 Year- Instructed 12 technicians on new work-order database, improving flight workflow efficiency by 40% and eliminating scheduling bottlenecks.
- Coordinated execution of 66 facility work orders, tracking 2,220 direct labor hours, which increased maintenance production by 30% for $500M in mission-critical assets.
- Maintained accurate database records, ensuring timely updates across personnel and administrative systems.
- Validated data integrity, identifying discrepancies and correcting entries before reporting deadlines.
- Generated recurring reports for leadership, supporting operational decisions and compliance tracking.
Service Contracts Quality Assurance Evaluator (QAE)
1 Year- Administered 5 service contracts valued at $1.0M; conducted daily site walkdowns to ensure contractor compliance with scope and reconciled invoices for payment in CMMS databases.
- Coordinated contractor access and isolation schedules with Air Traffic Control, successfully executing a $60K tower GPS upgrade on schedule without disrupting flight operations.
- Evaluated work quality against established standards and documented inspection findings for corrective action.
- Reviewed maintenance and construction processes to ensure compliance with safety, technical, and regulatory requirements.
- Coordinated with work crews to resolve discrepancies and improve accuracy across daily operations.
Operations Management Apprentice / Journeyman
3 Years- Dispatched 4,000+ maintenance calls to craftsmen, ensuring on-time completion and supporting operations for $585M in base facilities.
- Validated 950+ work requests ($1.65M / 151.6K labor hours); compiled weekly work schedules for 16 craft shops (300 personnel), managing 1,523 total commitments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science (BS) - Clinical Psychology
Associate of Applied Science (AAS) - Fabrication and Design
Associate of Applied Science (AAS) - Maintenance Production Management
Skills
Work Package Development & Field Readiness: Detailed Scope Creation
Material Procurement
Field Walkdowns
Tool & Rental Staging
Labor/Duration Estimating
LOTO & Permitting
Service Readiness Review.
Integrated scheduling: Weekly/Monthly Rolling Schedules
Outage & Outage Window Alignment
Critical Path Logic
Cross-Functional Trade Integration
Break-In Work Management.
Shipping and receiving
Warehouse management
Distribution management
Outage Management
CMMS governance
Contractor Management & Safety Control: Quality Control Oversight
Statement of Work (SOW) Oversight
Invoice Reconciliation
Safety Compliance Management
Zero-Incident Culture.
Personal Information
Title: Maintenance Planner / Operations Scheduler (USAF 3E6X1 Craftsman)
Certification
Continuous Professional Development: Currently Enrolled in SAP ABAP Programming for Beginners & Work Management System Architecture (Professional Development Course in progress) — building direct functional proficiency in SAP PM data structure, custom queries, and enterprise work-management workflows.
EDUCATION, CREDENTIALS & UPSKILLING
Air Force Institute of Technology (AFIT) Engineering Coursework: WMGT 301 Introduction to Asset Management | WMGT 131 SMS Builder Level 1 | WMGT 322 Introduction to Project Management | WMGT 436 Requirements & Optimization.
Timeline
Operations Support NCOIC & Logistics Manager
823rd RED HORSE Squadron
01.2020 - 01.2022Read More
Material Control Supervisor & Work-Order Manager
786th Civil Engineer Squadron
01.2018 - 01.2020Read More
Workforce Management Craftsman & Service Call Coordinator
786th CES
01.2016 - 01.2018Read More
Operations Support Journeyman & Database Coordinator
607th Support Squadron
01.2011 - 01.2012Read More
Service Contracts Quality Assurance Evaluator (QAE)
354th CES
01.2010 - 01.2011Read More
Operations Management Apprentice / Journeyman
354th CES
01.2007 - 01.2010Read More
Community College of the Air Force (CCAF)
Associate of Applied Science (AAS) from Maintenance Production Management
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Community College of the Air Force (CCAF)
Associate of Applied Science (AAS) from Fabrication and Design
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Colorado State University
Bachelor of Science (BS) from Clinical Psychology
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