James Lopez
Astoria
Summary
Experienced worker with a strong background in customer service, team supervision, and front desk operations. Skilled in managing daily workflows, handling guest relations, and optimizing inventory and ordering processes.Adept at training staff , resolving customer concerns, and ensuring seamless operations in fast paced environments. Passionate about delivering exceptional service and creating positive guest experiences.
Overview
3
3
years of professional experience
Work History
Security Guard
Mulligan Security Corp
Manhattan
04.2024 - Current
- Ensured a safe environment for guests and staff by monitoring premises and responding to security concerns.
- Maintained incident reports and collaborated with housekeeping and engineering staff to ensure smooth operations.
- Provided customer assistance and directions improving guest experiences and satisfaction.
Shift Supervisor
Starbucks
East Elmhurst
10.2022 - 11.2024
- Lead a team of 6-8 baristas to deliver top tier customer service in a fast paced environment.
- Handled cash management, store deposits, and employee scheduling to maintain operational efficiency.
- Trained new employees on company policies, cash handling, and service protocols improving team efficiency.
- Managed inventory and ordering processes to ensure optimal stock levels, reducing waste by 15% and improving product availability to enhance customer satisfaction.
Front Desk Receptionist
IHG Hotels & Resorts
Flushing
12.2023 - 02.2024
- Served as the first point of contact for guests, ensuring a welcoming and seamless check in/ check out experience.
- Handled reservations, inquires, and special requests, providing personalized service to enhance guest satisfaction.
- Coordinated with housekeeping and maintenance teams to ensure rooms were prepared and hotel operations ran smoothly.
Parking Supervisor
Reimagined parking
Flushing
02.2023 - 12.2023
- Supervised daily parking operations, ensuring smooth traffic flow and efficient space utilization.
- Monitored lot security and enforced parking regulations to maintain a safe and organized environment.
- Managed a team of attendants, providing training and guidance to enhance customer service and efficiency.
- Resolved customer inquiries and complaints promptly, improving overall guest satisfaction
Overnight Stocker
Dollar Tree
Astoria
01.2022 - 01.2023
- Stocked shelves with merchandise to ensure availability of products for customers.
- Assisted in inventory control and ensured the store was fully prepared for the next business day.
- Complied with safety regulations and maintained cleanliness of work environments at all times.
Education
High School Diploma -
Long Island City High School
Long Island City, NY06-2022
Skills
- Team leadership and training
- Hospitality and guest services
- Customer conflict resolution
- Problem solving and adaptability
- Cash handling and inventory management
- Time management
Languages
Spanish
Full Professional
Timeline
Security Guard
Mulligan Security Corp
04.2024 - Current
Front Desk Receptionist
IHG Hotels & Resorts
12.2023 - 02.2024
Parking Supervisor
Reimagined parking
02.2023 - 12.2023
Shift Supervisor
Starbucks
10.2022 - 11.2024
Overnight Stocker
Dollar Tree
01.2022 - 01.2023
High School Diploma -
Long Island City High School