JAMES LOUIS CHRYSANTHIS

• Enhance team performance with regular coaching sessions, resulting in higher overall customer satisfaction levels.
• Establishe clear expectations for each team member''s responsibilities to maintain accountability throughout daily tasks while encouraging open communication among colleagues about potential obstacles or concerns that may arise during operations.
• Lead daily team meetings to discuss goals, review progress, address challenges, client Issues, app issues and celebrate successes together as a cohesive unit.
• Optimize resource allocation across projects by closely monitoring workloads and adjusting team tasks accordingly for maximum efficiency without sacrificing quality standards.
• Coordinate regularly with other departments to automate certain processes to ensure a more efficient process and guarantee a better client experience.
• Led the Pilot program successfully during the reorganization, helping to work out any issues before the rollout.

• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Responsible for feedback, coaching and disciplinary actions.
• Responsible for hour employee time card approval

Responsible for ensuring service of process and jobs are completed on time, and within the customers budget.

Liaison between Law firms, Individual Clients and Proofs 1099 subcontractors as jobs are completed on the platform.

Responsible for ensuring transparency and communication to provide a pleasant client experience.

• Represent multiple medical device manufacturers with direct sales of spinal implants, orthopedics, biologics and pain management
• Responsible for direct OR support, surgeon and staff product training, product consignment, inventory and for the hiring and training of associate surgical representatives
• Pioneered Osteotech line and achieved 100% market penetration in the Christiana Care Health system
• Completed advanced manufacturer training in spinal trauma, deformity and MIS
• Maintained full compliance with legal, health, and safety regulations
• Attained National Sales Performance Bronze Level from W.L Gore & Associates for 50% increase in sales during 2009-2010

• Marketed Pneumatic Compression/Cold Therapy Devices for patient's post-operative recovery treatment to Orthopedic Surgeons
• Coordinated in-services for patients, surgeons and office staff on proper operation of these devices and the benefits of pneumatic compression, cold therapy and DVT prophylaxis
• Increased total sales 50% over 4 years

• Influenced prescribing decisions by proactively demonstrating and promoting products to physicians
• Achieved 100 % of call metrics and optimized coverage with well-developed and executed strategies
• Achieved or surpassed 100% of sales quota for 4 consecutive quarters

• Achieved 120% of quota
• Cold called and opened several new accounts
• Prospected continuously to identify and pursue new provider connections

• Increased sales by an average of 25% per year during the period 1991-1998
• Developed a significant number of institutional clients including; investment companies, regional banks, foreign banks and primary dealers
• Sales volume during the first quarter of 1998 amounted to $6.8 Billion
• Surpassed 100% sales volume quota for 6 consecutive years
• Executed Treasury market orders and yield curve swaps for the firm's trading areas including: Options, Agencies, Zero Coupon, Mortgage Backed Securities and Canadian Bond desks