James Lyon
Clovis,CA
Summary
Proven law enforcement professional with extensive experience at the Fresno Police Department, excelling in criminal investigations and community engagement. Demonstrated ability to maintain integrity under pressure, leading to successful case resolutions and enhanced public trust. Skilled in emergency management, complex investigations and conflict de-escalation, contributing to a safer community environment.
Overview
24
24
years of professional experience
Work History
Police Officer
Fresno Police Department
03.2005 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Conducted preliminary investigations at scenes of major crimes.
Key Carrier
Savemart Supermarkets
12.2001 - 03.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
Line Server
Hometown Buffett
07.2000 - 12.2001
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Cross-trained in dish station and line server to provide maximum support to team members.
Education
No Degree -
Fresno City College
Fresno, CAHigh School Diploma -
Buchanan High School
Clovis, CA06.2000
Skills
- Report Writing
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
- De-Escalation Techniques
- Patience and Empathy
- Community Engagement
- Criminal Investigations
- Emergency Management
- Community Relations
- Crisis intervention and deescalation
- Emergency vehicle operation
- Physical Fitness
- Self-defense techniques
- Criminal Law
- Community-Oriented Policing
- Police reports
- Courtroom Testimony
- Case Management
- Court Testimony
- Risk Mitigation
- Undercover operations
- Special task forces
- Court preparation
Timeline
Police Officer
Fresno Police Department
03.2005 - Current
Key Carrier
Savemart Supermarkets
12.2001 - 03.2005
Line Server
Hometown Buffett
07.2000 - 12.2001
No Degree -
Fresno City College
High School Diploma -
Buchanan High School
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