James Macnamara
Bullhead City,AZ
Summary
Accomplished Lead Pawnbroker with 10+ years of experience managing pawn shop operations, customer relationships, financial services, and inventory control. Demonstrated success in resolving customer disputes, negotiating transactions, maintaining detailed records and ensuring efficient daily operations.
Overview
13
13
years of professional experience
Work History
Lead Pawnbroker
EZCorp Corporate Office
Bullhead City, Arizona
05.2015 - Current
- Managed daily pawn transactions and inventory to ensure smooth operations.
- Addressed customer disputes using effective communication to reach satisfactory resolutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Kept precise records of transactions, including loan terms, interest rates, and payment due dates, to support compliance and customer inquiries.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Cashier
Circle K
Bullhead City, Arizona
04.2013 - 05.2015
- Delivered exceptional customer service to patrons through active listening and personalized engagement.
- Greeted customers and shared in-depth product knowledge to enhance their shopping experience.
- Managed cash register operations and ensured accuracy in cash handling to maintain financial integrity.
- Maintained clean and organized checkout areas and displays to create an inviting shopping environment.
- Followed company security procedures for handling large sums of money.
Education
GED -
Blue Mountain Community College
Pendleton, OR06-2010
Skills
- Security measures implementation
- Loss prevention awareness
- Loan writing
- Merchandise purchasing
- Store audits
- Financial management
- Negotiation skills
- ATF guidelines
- Effective communication
- Training and coaching
- Problem solving
- Teamwork orientation
- Serve customers
- Customer dispute resolution
Timeline
Lead Pawnbroker
EZCorp Corporate Office
05.2015 - Current
Cashier
Circle K
04.2013 - 05.2015
GED -
Blue Mountain Community College