James Mahoney
Orange Park,FL
Summary
Driven Agent enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Overview
10
10
years of professional experience
Work History
Senior Telesales Agent
Florida Blue - Blue Cross Blue Shield Of Florida
2014.07 - 2024.01
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through active listening and effective communication.
- Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
- Enhanced team performance by collaborating closely with colleagues and sharing best practices to improve overall productivity.
- Developed strong rapport with clients by maintaining a professional demeanor and ensuring a positive customer experience in each interaction.
Education
High School Diploma -
Lyman Hall High School
Wallingford, CT06.1992
Skills
- Decision Making
- Objection Handling
- Target Achievement
- Goal Oriented
- Relationship Building
Additional Information
- Managed little league baseball teams teaching teamwork, sportsmanship and baseball fundamentals.
- Coached youth bowlers in group and one on one settings; teaching them mechanical fundamentals and mental stability
- Taught youth biblical principals in Sunday School and "Truth Quest" Bible Study
- Build authentic relationships with youth through one on one coaching time; teaching them how to trust
Timeline
Senior Telesales Agent
Florida Blue - Blue Cross Blue Shield Of Florida
2014.07 - 2024.01
High School Diploma -
Lyman Hall High School
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