Reed Bell
Minneapolis,MN
Summary
Sales professional with 5+ years of experience in telesales and solutions consulting. Expertise in negotiation and critical thinking, delivering customized solutions that align with customer needs and regulatory standards. Proven track record of exceeding sales targets and enhancing customer satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Senior Telesales Agent
UnitedHealthcare
Minnetonka, Minnesota
03.2023 - Current
- Cultivated relationships with customers to gather insights into healthcare needs and enhance service delivery.
- Responded to inquiries about coverage options, ensuring clarity and accuracy to assist customer understanding.
- Ensured compliance with regulations during information delivery and data handling.
- Updated databases and maintained accurate records of customer interactions to support efficient follow-up and service.
Solutions Specialist
Verizon
Minneapolis, Minnesota
10.2018 - 10.2022
- Delivered expert guidance on wireless solutions tailored to diverse customer needs.
- Recommended targeted products and services, aligning solutions with customer needs.
- Resolved customer account and billing issues, enhancing customer satisfaction.
- Diagnosed device malfunctions through troubleshooting, ensuring timely resolutions.
Education
Bachelor of Science - Economics
University of Minnesota
Minneapolis, MN05-2013
Skills
- Consultative selling
- Product recommendation
- Issue resolution
- Negotiation skills
- Customer engagement
- Critical thinking
- Time management
- Goal-focused
- Performance-driven
Certification
- Health Insurance
Accomplishments
- Champions Club winner 2025 & 2026
Timeline
Senior Telesales Agent
UnitedHealthcare
03.2023 - Current
Solutions Specialist
Verizon
10.2018 - 10.2022
Bachelor of Science - Economics
University of Minnesota