Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Marino

Collingswood

Summary

Dynamic professional with extensive experience as Owner of The Fax Doctor, excelling in problem-solving and advanced technical skills. Proven track record in enhancing customer satisfaction and productivity through effective team leadership and service excellence. Expertise in financial management, operations, and managing budgets while delivering high-quality maintenance and repairs on critical office equipment. Highly motivated for new opportunities for growth and development to achieve ambitious goals, and deliver exceptional results.

Overview

39
39
years of professional experience

Work History

Owner

The Fax Doctor
Haddon Township
01.1990 - Current
  • Perform onsite services for clients, including repairs and proper maintenance on business-critical office equipment, such as computers, copiers, printers, scanners, and fax machines.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Led a team of multiple employees, ensuring high productivity and excellent customer service by providing on-the-job training to maintain coverage of high demand.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Maintain relationships with existing clients by providing superior customer service.

Service Technician

Duplifax
Burlington
01.1986 - 01.1990
  • Conducted service appointments to troubleshoot malfunctions and diagnose issues to service equipment quickly and thoroughly.
  • Performed onsite repair of equipment at customer locations.
  • Resolved software-related issues by troubleshooting programs and applications.
  • Installed new components or replaced defective parts to restore functionality.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Trained new team members on service processes to increase productivity.
  • Communicated with clients for outstanding customer service and to increase repeat business.

Education

Associate of Science - Electronic Technology

Pennco Tech
Blackwood, NJ
05-1986

High School Diploma -

Collingswood Highschool
Collingswood, NJ
06-1984

Skills

  • Equipment maintenance
  • Mechanical skills
  • Problem-solving abilities
  • Computer skills
  • Client relationship management
  • Financial management

Timeline

Owner

The Fax Doctor
01.1990 - Current

Service Technician

Duplifax
01.1986 - 01.1990

Associate of Science - Electronic Technology

Pennco Tech

High School Diploma -

Collingswood Highschool