Summary
Overview
Work History
Education
Skills
Timeline
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James Marley

Summary

Results-driven IT professional with 8.5 years of experience spanning technical engineering and project management roles. Spent 5 years as a trusted technical resource, supporting complex client environments and delivering infrastructure and cloud-based solutions. Transitioned into project management, spending the last 3.5 years leading strategic initiatives, mentoring cross-functional teams, and driving process improvement. Passionate about team building, knowledge sharing, and creating environments where individuals and projects thrive. Proven ability to bridge technical and business needs, foster collaboration, and elevate those around me through thoughtful leadership and training.

Overview

9
9
years of professional experience

Work History

Senior Project Manager

Integris & CalTech
11.2023 - Current
  • Served as Program Manager for onboarding and key client initiatives, aligning internal resources and stakeholders to ensure consistent and efficient delivery.
  • Designed and led internal training programs, including technical project management and soft skills development, elevating team capabilities.
  • Mentored junior and mid-level project managers, providing guidance on project strategy, client communication, and conflict resolution.
  • Fostered strong cross-functional collaboration with engineering, account management, and leadership teams to streamline project handoffs and execution.
  • Contributed to the evolution of project delivery standards and operational processes, supporting scalability and alignment across teams.

CalTech Project Manager

CalTech
11.2021 - 11.2023
  • Managed the full project lifecycle for client initiatives—from discovery and scope development to execution, delivery, and post-project review.
  • Coordinated resources across departments, aligning technical requirements with business goals while ensuring high-quality client communication.
  • Standardized project workflows and documentation practices, contributing to scalable, repeatable delivery processes for future engagements.
  • Provided technical guidance and served as a liaison between clients and engineering teams, ensuring projects met both strategic and operational objectives.

CalTech Tier 3 Engineer

CalTech
10.2020 - 11.2021
  • Served as the strategic technical lead for 12+ client accounts, supporting over $120,000 in monthly recurring revenue (MRR), with a focus on long-term stability, project planning, and client satisfaction.
  • Functioned as senior escalation point for critical issues, mentoring junior engineers and ensuring consistent delivery quality across engagements.
  • Owned and maintained comprehensive technical documentation for client environments, enabling seamless project handoffs and enhancing team efficiency.
  • Played a key leadership role in internal and client-facing rollouts of Microsoft Intune and Conditional Access, guiding solution development and supporting implementation across 5–10 client environments.

CalTech Tier 2 Engineer

CalTech
09.2018 - 10.2020
  • Acted as an escalation point for Tier 1 support, resolving a wide range of complex technical issues across networking, servers, telephony systems, printers, and endpoint deployments.
  • Gained broad exposure to client environments, developing a strong foundation in infrastructure, customer service, and multi-client technical support in a fast-paced MSP setting.

CalTech Tier 1 Engineer

CalTech
08.2016 - 09.2018
  • Provide first line support to end users, including remote support, triage and escalation of service tickets, and on-site work.
  • First point of contact for technical issues on workstation, servers, and network infrastructure.
  • Responsible for deployment of new end-user hardware, including imaging workstations, installing necessary software, on-site and remote configurations, and creating and maintaining documentation.

Education

Bachelor of Science - Computer Science

Sam Houston State University
Huntsville, TX
05-2016

Skills

  • PMP
  • Project

Timeline

Senior Project Manager

Integris & CalTech
11.2023 - Current

CalTech Project Manager

CalTech
11.2021 - 11.2023

CalTech Tier 3 Engineer

CalTech
10.2020 - 11.2021

CalTech Tier 2 Engineer

CalTech
09.2018 - 10.2020

CalTech Tier 1 Engineer

CalTech
08.2016 - 09.2018

Bachelor of Science - Computer Science

Sam Houston State University

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James Marley