Cyber Security & IT Administration
James Martin
Security Analyst
Kansas City,MO
Summary
Accomplished Security Analyst with a proven track record at Cyderes, enhancing system security and client satisfaction through expert analysis, risk management, and incident response. Skilled in managing EDR platforms and implementing upgrades, demonstrating strong analytical thinking and customer service. Achieved significant improvements in threat mitigation and system uptime, showcasing technical proficiency and interpersonal communication.
Overview
13
13
years of professional experience
Work History
Security Analyst I
Cyderes
03.2022 - Current
- Analyzed log files for anomalies, identifying potential intrusions or malicious activity before significant damage occurred.
- Recommend improvements in security systems and procedures to clients.
- Helped to streamline incident response procedures for quicker threat mitigation and improved system uptime for our clients.
- Performed risk analyses of infected systems to identify appropriate security countermeasures.
- Managed client EDR platforms to mitigate threats for Crowdstrike, SentinelOne, Carbon Black, Azure Sentinel and Microsoft Defender ATP.
- Monitored Google Chronicle, Splunk and Defender for alerts to mitigate client incidents.
Backup Administrator - Level 3
Rackspace USA
08.2020 - 04.2021
- Planned and implemented upgrades to system hardware and software, resulting in over 500 Windows and Linux Server systems being upgraded from legacy backup software to new solutions.
- Provided comprehensive training to internal and off-site team members to optimize systems maintenance and resolve recurring issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Standardized job tasks and trained junior team members on industry best practices and standards for PCI and HIPAA compliance for Backup software and solutions.
Backup Administrator - Level 2
Rackspace USA
05.2015 - 08.2020
- Worked with the Security Team to provide all required Data and maintain Backups and Infrastructure for PCI and HIPAA compliance.
- Managed and maintained Servers and client applications for R1soft CDP, Veritas NetBackup, and Simpana Commvault Backup Software
- Maintained a flexible schedule and responded to after-hours and weekend emergencies for Emergency Restores.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Managed and Maintained Servers and Client applications for Rackspace Government Solutions using VEEAM and HP Nimble for the Department of Defense and Homeland Security.
Service Desk Team Lead
Rackspace USA
02.2013 - 05.2015
- Trained and supported New Employees with software, hardware and network standards and all job duties.
- Performed all Nightly maintenance in accordance with Change Control Board Guidelines and worked with Change Control Board as a Subject Matter Expert.
- Engaged in user support interactions via telephone, and email platforms and Managed and controlled Outage Bridges as needed to insure optimal client uptime.
- Addressed client needs and concerns and decided when to escalate problems to specialist team members or to reach out to after hours support.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Uploaded new software, rolled out updates and applied patches to Windows and Linux servers upon release to thwart all threats and zero day exploits from penetrating networks.
Service Desk Technician
Rackspace USA
08.2012 - 01.2013
- Processed over 30 support requests daily for technical assistance on wide range of issues related to Windows, Linux, VMWare, MSSQL, and MYSQL.
- Monitored systems in operation and input commands to troubleshoot areas using Nagios monitoring system.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Broke down and evaluated client problems, using test scripts, personal expertise and probing questions.
- Monitored and removed malware, ransomware and other threats from Windows and Linux systems using Tripwire and Anti-Virus software.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
No Degree - Cisco CCNA
New Horizons
Wichita KS 01.2001 - 2001.05
High School Diploma -
Wichita West High School
Wichita, KS 08.1996 - 2000.05
Skills
Analysis and Critical Thinking
Incident Response
Hardware and software monitoring
Customer service and Interpersonal Communication
Technical Analysis
Interests
PC Gaming & Hardware
New & Emerging Technology
Software
Azure Sentinel and Microsoft Defender ATP
Crowdstrike, SentinalOne, and Carbon Black
Veritas NetBackup, Simpana Commvault, and R1Soft CDP
Windows Server
Linux CentOS/Redhat
Chronicle
Splunk
Exebeam
Darktrace
Timeline
Security Analyst I
Cyderes
03.2022 - Current
Backup Administrator - Level 3
Rackspace USA
08.2020 - 04.2021
Backup Administrator - Level 2
Rackspace USA
05.2015 - 08.2020
Service Desk Team Lead
Rackspace USA
02.2013 - 05.2015
Service Desk Technician
Rackspace USA
08.2012 - 01.2013
No Degree - Cisco CCNA
New Horizons
01.2001 - 2001.05
High School Diploma -
Wichita West High School
08.1996 - 2000.05
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