JAMES MARTINEZ
Sacramento,CA
Summary
Level 3 Associate with a solid foundation in customer service and leadership, gained through roles with In-N-Out Burger and The Underground Clothing Collection. Reliable with strong background in delivering high standards and results. Experienced in driving impactful outcomes through effective team collaboration and adaptability to changing needs. Skilled in strategic planning, problem-solving, and communication. Renowned for reliability and results-driven approach. Demonstrates ability in retail operations, and fostering teamwork in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Level 3 Associate
In-N-Out Burger
10.2022 - Current
- Fostered team constructive collaboration in a high-pressure environment, ensuring seamless coordination during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Student Volunteer
The Underground Clothing Collection
09.2022 - 10.2022
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Picked, sorted and processed customer orders to manage order fulfillment and increase sales.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Bachelor of Business Administration - Business Administration
California State University, Chico
Chico, CA05.2028
Skills
- Leadership, Communication, Customer Service, Cash Handling, Food Preparation, Event Management, First Aid, Patience and empathy, Team collaboration, Order taking
Community Service
Volunteer For Twin Lakes Elementary PTSA Halloween Event: Tasks include setting up games, running and controlling events, and helping attendees with any questions. October 2023
Volunteer For Santa Hustle Marathon Event: Tasks include setting up goodie bags for runners through certain category organizations and assorting out sizes of clothing items bought by runners. December 2023
AWARDS/ACTIVITIES
- Messenger of Peace Award: Completion of Over 50 hours of Community Service with Boy Scouts of America. Jan-May 2021
- 'Job Well Done' Letter Received from Knights of Columbus Organization. A 'Job Well Done' performed at Lunch Event. Sept 2021
- Boy Scouts of America Member: 1st Class Rank Achieved, Earned Various Awards, Merit Badges including Eagle Rank Required. April 2017-March 2024
- 'SPL' Position: Ran Troop Weekly Meetings, Organized Trips, and Planning Meetings for Troop. November 2021-May 2022
Languages
Spanish
Professional Working
Romanian
Limited Working
Timeline
Level 3 Associate
In-N-Out Burger
10.2022 - Current
Student Volunteer
The Underground Clothing Collection
09.2022 - 10.2022
Bachelor of Business Administration - Business Administration
California State University, Chico
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