James Martinez
Bridgewater,NJ
Summary
Versatile and results-driven professional with over 6 years of experience in account management, retail leadership, and customer service across diverse industries. Proven success in building strong client relationships, driving sales growth, optimizing inventory processes, and training high-performing teams. Skilled in performance analysis, conflict resolution, and strategic planning with a strong command of tools like Salesforce, Microsoft Office Suite, and Google Workspace. Bilingual in English and Spanish, with a commitment to community involvement demonstrated through long-term volunteer work as a catechism instructor and active participation in service-based initiatives like Habitat for Humanity. Recognized for reliability, leadership, and a people-focused approach that drives customer loyalty and operational efficiency.
Overview
7
7
years of professional experience
Work History
Account Manager
Go Soccer LTD.
Greenbrook
07.2024 - Current
- Cultivated and maintained strong relationships with new and existing clients, ensuring high levels of satisfaction and long-term loyalty
- Acted as the primary liaison for all account-related inquiries, providing prompt and effective support to resolve client issues
- Monitored and analyzed sales performance, customer feedback, and market trends to deliver actionable insights
- Evaluated sales data to identify areas of improvement and uncover growth opportunities, contributing to strategic planning and performance optimization
Manager
The Fix
Bridgewater, NJ
08.2018 - 09.2022
- Oversaw inventory management processes, including product ordering, stocking, and inventory control to ensure optimal stock levels
- Developed and executed marketing strategies aimed at increasing sales and enhancing brand visibility
- Conducted comprehensive market research to stay informed on industry trends, emerging products, and evolving customer needs
- Established and maintained strong relationships with key vendors and suppliers, fostering collaboration and a positive business environment
Assistant Manager
Kay Jewlers
Bridgewater, NJ
08.2022 - 07.2024
- Efficiently resolved client complaints, contributing to increased customer retention and repeat business
- Cultivated long-term client relationships while consistently surpassing sales targets, resulting in high customer satisfaction and loyalt
- Conducted regular performance evaluations and delivered ongoing staff training, enhancing team productivity and reducing turnover
- Managed inventory levels and led routine audits to ensure accuracy, prevent losses, and minimize risk of theft or damage
Education
Bachelor of Science - Marketing
Rutgers University
New Brunswick, NJ05.2023
Skills
Technical Skills:
Advanced proficiency in Microsoft Office Suite, Google Workspace, Slack, Salesforce, and MATLAB
Languages:
Fluent in English and Spanish
Awards:
Dean’s List, 2023
Activities & Involvement:
Member, Rutgers Weightlifting Club
Player, Intramural Soccer Team
Volunteer work
Catechism Instructor
St. Joseph’s Parish – Bound Brook, NJ
September 2013 – Present
- Created and delivered engaging catechism lessons for children, covering core religious teachings, scripture, and moral values
- Fostered a supportive and inclusive classroom environment to promote active participation and meaningful discussion
- Assessed student understanding through regular evaluations and tailored instructional methods to meet diverse learning needs
Member
Rutgers Habitat for Humanity – New Brunswick, NJ
September 2022 – May 2023
- Participated in community construction projects to build safe, affordable housing for underserved populations
- Planned and organized fundraising events to support project costs and expand outreach efforts
- Prepared detailed reports and presentations for stakeholders, including donors and community leaders, highlighting project milestones and challenges
Timeline
Account Manager
Go Soccer LTD.
07.2024 - Current
Assistant Manager
Kay Jewlers
08.2022 - 07.2024
Manager
The Fix
08.2018 - 09.2022
Bachelor of Science - Marketing
Rutgers University