James Matthews
Tulsa,OK
Summary
Experienced loan servicer, from application through loan satisfaction. Excellent client and project management skills. Utilization of technology for consumer and commercial loan servicing optimization, for private lenders and government contract servicers.
Overview
14
14
years of professional experience
Work History
PRIVATE TUTOR
06.2009 - Current
- Elementary to Undergraduate English, Chemistry, Biology, Physics and Math
COMPLIANCE DEPARTMENT SUPERVISOR
COMPU-LINK CORPORATION
12.2022 - 04.2023
- Mentored team members to enhance professional development and accountability in workplace.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Trained new employees on overall company and department-specific policies and procedures.
- Built departmental procedures from out of date information from the previous loan servicing contract.
- Built workflow models with all input sources and assigned tasks to validate staffing needs.
SENIOR LOAN SERVICING SPECIALIST
NOVAD MANAGEMENT CONSULTING
12.2018 - 12.2022
- Government contractor for reverse mortgage loan servicing
- Full account servicing
- Cross trained in multiple departments; foreclosure, evictions, payoffs, lien release, assignment and title transfer
- Real estate title review, release document drafting, customer contact, report drafting, commissioner coordination.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
COMMERCIAL LOAN PROCESSOR
OKLAHOMA'S CREDIT UNION
07.2018 - 11.2018
- Full commercial account and loan servicing
- Commercial real estate title review, loan documentation drafting, booking and closing.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Coordinated closing process with attorneys, title companies, and government clerks.
PRODUCT SPECIALIST
ARVEST BANK
09.2014 - 07.2018
- Full commercial and consumer account and loan servicing
- Consumer and realestate loan origination, documentation and closing
- Electronic and social mediacorrespondence
- 2016 Sales and Service Award recipient.
Education
Bachelor of Science - American Chemical Society Certified Chemistry B.S.
METROPOLITAN STATE UNIVERSITY OF DENVER
Denver, CO12.2011
Skills
- Financial records and processing
- Contract auditing
- Cross-departmental collaboration
- Internal policy compliance
- Reports generation and analysis
- Microsoft Office
- Learning Style Assessment
- Training and development
Timeline
COMPLIANCE DEPARTMENT SUPERVISOR
COMPU-LINK CORPORATION
12.2022 - 04.2023
SENIOR LOAN SERVICING SPECIALIST
NOVAD MANAGEMENT CONSULTING
12.2018 - 12.2022
COMMERCIAL LOAN PROCESSOR
OKLAHOMA'S CREDIT UNION
07.2018 - 11.2018
PRODUCT SPECIALIST
ARVEST BANK
09.2014 - 07.2018
PRIVATE TUTOR
06.2009 - Current
Bachelor of Science - American Chemical Society Certified Chemistry B.S.
METROPOLITAN STATE UNIVERSITY OF DENVER
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