James Mattson
Prosper,TX
Summary
Positive and reliable individual with a background in customer service and safety management. Proven ability to enhance team dynamics and maintain operational excellence, ready to support high-quality service standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Daves Hot Chicken
McKinney, TX
12.2025 - Current
- Assisted in food preparation and cooking processes to ensure quality and consistency.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Provided excellent customer service by addressing inquiries and taking orders efficiently.
- Collaborated with team members to optimize workflow during peak service times.
Team Member
Subway
West, TX
06.2025 - 09.2025
- Developed familiarity with menu items to effectively promote specials and upsell products.
- Supported inventory management by restocking supplies and monitoring product freshness.
- Engaged in training sessions to enhance skills in food safety and customer interaction.
- Implemented feedback from supervisors to improve personal performance and team dynamics.
Lifeguard
Frisco Athletic Center
Frisco, TX
03.2022 - 01.2025
- Monitored pool activities to ensure safety and compliance with facility regulations.
- Responded swiftly to emergencies, executing lifesaving techniques when necessary.
- Conducted regular safety inspections of the pool area and equipment.
- Provided guidance and instruction on water safety to patrons of all ages.
Lifeguard
Bearfoot
McKinney, TX
03.2021 - 08.2021
- Collaborated with team members to maintain cleanliness and order in aquatic facilities.
- Assisted in developing training programs for new lifeguards, enhancing team efficiency.
- Implemented emergency response drills to improve readiness among staff and patrons.
- Contributed to customer service efforts by engaging with guests and addressing concerns promptly.
Education
High School Diploma -
Heritage High School
Frisco, TXSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
Certification
- First Aid/CPR Certified
Timeline
Team Member
Daves Hot Chicken
12.2025 - Current
Team Member
Subway
06.2025 - 09.2025
Lifeguard
Frisco Athletic Center
03.2022 - 01.2025
Lifeguard
Bearfoot
03.2021 - 08.2021
High School Diploma -
Heritage High School