James Maynard
SOMERSET,MA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Receiving Manager
Bj's Wholesale Club
Seekonk, MA
01.2021 - 02.2023
- Unloaded, sorted and stored incoming merchandise.
- Managed inbound receiving departments.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Deli Manager
Bj's Wholesale Club
Seekonk, MA
02.2019 - 01.2021
- Inventoried food products and associated materials on weekly basis.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Set schedules for Number staff by planning and designating shifts and hours.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
Customer Service Manager
Bj's Wholesale Club
Seekonk, MA
06.2012 - 02.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Unfinished - Political Science
University of Rhode Island
Kingston, RISkills
- Company Inventory Oversight
- Assisting Customers
- Sorting Inventory
- Supply Chain Performance Management
- Vendor Relations
- Shipment Verification
- Development Management
- Sales Floor Operations Understanding
Timeline
Receiving Manager
Bj's Wholesale Club
01.2021 - 02.2023
Deli Manager
Bj's Wholesale Club
02.2019 - 01.2021
Customer Service Manager
Bj's Wholesale Club
06.2012 - 02.2019
Unfinished - Political Science
University of Rhode Island