James McBride
Sterling Heights,MIMi
Summary
Results-driven professional with extensive experience in vehicle recovery and equipment maintenance. Skilled in effective communication and problem-solving, consistently delivering operational efficiency while adhering to safety regulations.
Overview
23
23
years of professional experience
Work History
Master Operator
Utica Van Dyke Towing
Sterling Heights, Michigan
02.2011 - Current
- Operated light , medium and heavy duty equipment safely and efficiently during daily operations.
- Repairing vehicles , trucks, trailers, machinery on a daily basis
- Coordinated vehicle recovery processes in various emergency situations.
- Maintained accurate logs of towing activities and vehicle conditions.
- Assisted team members in troubleshooting equipment issues on-site.
- Ensured compliance with safety regulations and towing industry standards.
- Trained new operators on equipment handling and safety protocols.
- Communicated effectively with clients to address service inquiries and concerns.
- Monitored inventory of tools and supplies for operational readiness.
- Provided technical support for production personnel by troubleshooting problems related to machines or processes.
- Operated and monitored systems, equipment, and processes to ensure efficient and safe operations.
- Performed preventive maintenance on systems, equipment, and processes to maintain optimal performance.
- Implemented changes to existing process parameters based on customer requirements or feedback from other departments.
- Took corrective action to maintain consistent product quality standards.
Towing Operator
Troy Auto Care
Troy, MI
09.2003 - 02.2011
- Operated tow trucks to safely transport vehicles to designated locations.
- Assisted stranded motorists by providing jump-starts and fuel delivery services.
- Communicated with dispatch to coordinate towing requests and service assignments.
- Conducted vehicle inspections for safety and operational readiness before towing.
- Executed proper securing techniques to prevent damage during transportation.
- Maintained accurate records of tow operations and vehicle conditions.
- Collaborated with law enforcement during accident response and vehicle recovery.
- Provided excellent customer service to clients in distressing situations.
- Established good working relationships with clients by offering courteous service throughout each job assignment.
- Loaded and unloaded vehicles onto trailers or tow truck beds using chains, straps, winches, ramps, hoists and dollies.
- Secured loads properly before transporting them over the roadways.
- Drove long distances when necessary in order to recover stranded vehicles or deliver them back home.
- Maintained safe driving habits to protect property and general public on roadways.
- Observed traffic conditions around the vehicle being towed in order to maintain safe driving standards.
- Conducted regular maintenance on tow trucks including lubrication, oil changes, brake adjustments.
- Operated a variety of equipment such as flatbeds, wheel lifts, and wreckers to transport vehicles.
- Followed all applicable laws while operating tow trucks in order to minimize liability exposure.
- Attended training sessions related to safety protocols and procedures for proper operation of tow trucks.
Education
Butcher Community High School
Warren , MiSkills
- Vehicle recovery
- Heavy equipment operation
- Equipment operation
- Vehicle inspection
- Vehicle maintenance
- Truck maintenance
- Preventive maintenance
- Technical troubleshooting
- Troubleshooting
- Vehicle electrical systems repair
- Safety compliance
- Emergency response
- Welding
- Machine operation
- Forklift operation
- Hand and power tools
- Tool usage
- Strong mechanical ability
- Mechanical understanding
- Operational efficiency
- Problem solving
- Deadline adherence
- Attention to detail
- Valid Driver's license
- CDL B
- Effective communication
- Customer service
- Problem resolution
- Hand and foot coordination
- Operational efficiency
Timeline
Master Operator
Utica Van Dyke Towing
02.2011 - Current
Towing Operator
Troy Auto Care
09.2003 - 02.2011
Butcher Community High School