James McCann
Castle Rock,AZ
Summary
Adept Technician with a proven track record at Corporate Technology Solutions, excelling in attention to detail and customer interaction. Demonstrated ability to enhance safety and efficiency, alongside a commitment to exceptional customer service. Skilled in diagnosing technical issues and fostering positive relationships, contributing significantly to team success and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Technician
Acme Plastic Products
01.2019 - 03.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained compliance with regulatory standards and safety requirements.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Boxed up orders ,stacked pallets wrapped and labeled for shipping .
- Maintained the materials in the machine.
Technician
Corporate Technology Solutions
01.2015 - 04.2018
- Installed and repaired data communication lines and equipment for computer systems.
- Planned layout and installation of data communications equipment.
- Disassemble equipment , inspect and test all wiring, locate and repair any damaged equipment.
- Pulled cables to their locations, label all cables, terminate and install new connections, and face plate location.
Delivery Driver
Jaggers Enterprise
01.2008 - 06.2015
- Stock all shelves with merchandise when running low, stock all displays, stock storage area, clean all shelves, display cases and aisles
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fostered positive working relationships with regular customers.
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Customer interaction
Timeline
Technician
Acme Plastic Products
01.2019 - 03.2024
Technician
Corporate Technology Solutions
01.2015 - 04.2018
Delivery Driver
Jaggers Enterprise
01.2008 - 06.2015