James McElroy
Eagle Mountain
Summary
Dynamic Corporate Satellite Operations Leader with a proven track record at Lucid Motors, excelling in service market development and operational excellence. Expert in high-voltage diagnostics and team leadership, I successfully reduced operational expenses by 15% while enhancing customer satisfaction and fostering strategic partnerships across multi-state territories.
Overview
25
25
years of professional experience
4
4
Certifications
Work History
Corporate Satellite Operations Leader / Senior Master Technician
Lucid Motors
Salt Lake City
01.2022 - Current
- Led high-voltage diagnostics, full inspections, OEM maintenance, and quality control execution
- Directed build-out and stabilization of Utah service operations, establishing operational benchmarks and enhancing service delivery
- Influenced service performance across four-state territory, ensuring operational consistency and alignment with vendor standards
- Established partnership with Cascade Collision to streamline repair standards and optimize parts flow
- Operated across multiple leadership functions: technical, advisory, parts, scheduling, and customer coordination
- Sustained high CSI performance and premium customer satisfaction metrics
- Reduced operational expenses by approximately 15% through process refinement and vendor negotiation
Senior Technician / Team Leader
Mercedes-Benz
01.2007 - 12.2022
- Led technician teams in scheduling, workflow management, and ensuring OEM compliance, enhancing operational effectiveness
- Mentored and developed staff, resulting in recognition through awards (J.D. Power, Golden Laurel)
- Specialized in advanced diagnostics, calibration, and troubleshooting of complex systems, improving service quality
Leadership Management Roles
Advance Auto Parts & Walmart
01.2001 - 12.2014
- Managed P&L performance, staffing, inventory systems, and executed operational strategies to enhance overall performance
- Enhanced customer satisfaction metrics and ensured compliance with industry standards
- Completed formal leadership and management training programs to strengthen leadership capabilities
Education
GED -
Jefferson State Community College
Birmingham, AL01-2001
Skills
- Satellite service center launch
- Technical customer support
- Advanced diagnostics
- Electrical system management
- Performance optimization
- Quality control
- Diagnostics expertise
- Workflow optimization
- Scheduling efficiency
- Inventory management
- Parts management
- Logistics management
- Inventory coordination
- Scheduling management
- Vendor integration
- Body shop integration
- Third-party partnership integration
- Operational leadership
- Team leadership
- Cross-functional operations
- Operational excellence
- Operational consistency
- Performance metrics
- Performance indicators
- Cost reduction
- Process refinement
- Workforce planning
- Regional performance alignment
- Client retention
- Relationship management
- Problem solving
- Effective communication
- Executive-level communication
- Staff mentoring
- Strategic planning
- Scheduling management
Awards Recognition
- J.D. Power Award - Customer Satisfaction Excellence
- Golden Laurel Award - Mercedes-Benz Exceptional Performance
- Multiple formal managerial recommendation letters
Core Leadership Capabilities
- Service market development & satellite service center launch
- Multi-role operational leadership in solo-market environments
- Workflow optimization, scheduling efficiency & cost reduction (~15%)
- Parts, inventory & warranty compliance management
- Luxury customer experience & CSI performance optimization
- Senior Master EV diagnostics & high-voltage systems expertise
- Vendor, body shop & third-party partnership integration
- Executive-level communication, client retention & trust-building
- Multi-state territory operations oversight & regional performance alignment
Certification
Mercedes Benz certifications over 350
Accomplishments
J.D power Award for service excellence
Timeline
Corporate Satellite Operations Leader / Senior Master Technician
Lucid Motors
01.2022 - Current
Senior Technician / Team Leader
Mercedes-Benz
01.2007 - 12.2022
Leadership Management Roles
Advance Auto Parts & Walmart
01.2001 - 12.2014
GED -
Jefferson State Community College