Summary
Overview
Work History
Education
Skills
Awards Recognition
Core Leadership Capabilities
Certification
Accomplishments
Timeline
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James McElroy

Eagle Mountain

Summary

Dynamic Corporate Satellite Operations Leader with a proven track record at Lucid Motors, excelling in service market development and operational excellence. Expert in high-voltage diagnostics and team leadership, I successfully reduced operational expenses by 15% while enhancing customer satisfaction and fostering strategic partnerships across multi-state territories.

Overview

25
25
years of professional experience
4
4
Certifications

Work History

Corporate Satellite Operations Leader / Senior Master Technician

Lucid Motors
Salt Lake City
01.2022 - Current
  • Led high-voltage diagnostics, full inspections, OEM maintenance, and quality control execution
  • Directed build-out and stabilization of Utah service operations, establishing operational benchmarks and enhancing service delivery
  • Influenced service performance across four-state territory, ensuring operational consistency and alignment with vendor standards
  • Established partnership with Cascade Collision to streamline repair standards and optimize parts flow
  • Operated across multiple leadership functions: technical, advisory, parts, scheduling, and customer coordination
  • Sustained high CSI performance and premium customer satisfaction metrics
  • Reduced operational expenses by approximately 15% through process refinement and vendor negotiation

Senior Technician / Team Leader

Mercedes-Benz
01.2007 - 12.2022
  • Led technician teams in scheduling, workflow management, and ensuring OEM compliance, enhancing operational effectiveness
  • Mentored and developed staff, resulting in recognition through awards (J.D. Power, Golden Laurel)
  • Specialized in advanced diagnostics, calibration, and troubleshooting of complex systems, improving service quality

Leadership Management Roles

Advance Auto Parts & Walmart
01.2001 - 12.2014
  • Managed P&L performance, staffing, inventory systems, and executed operational strategies to enhance overall performance
  • Enhanced customer satisfaction metrics and ensured compliance with industry standards
  • Completed formal leadership and management training programs to strengthen leadership capabilities

Education

GED -

Jefferson State Community College
Birmingham, AL
01-2001

Skills

  • Satellite service center launch
  • Technical customer support
  • Advanced diagnostics
  • Electrical system management
  • Performance optimization
  • Quality control
  • Diagnostics expertise
  • Workflow optimization
  • Scheduling efficiency
  • Inventory management
  • Parts management
  • Logistics management
  • Inventory coordination
  • Scheduling management
  • Vendor integration
  • Body shop integration
  • Third-party partnership integration
  • Operational leadership
  • Team leadership
  • Cross-functional operations
  • Operational excellence
  • Operational consistency
  • Performance metrics
  • Performance indicators
  • Cost reduction
  • Process refinement
  • Workforce planning
  • Regional performance alignment
  • Client retention
  • Relationship management
  • Problem solving
  • Effective communication
  • Executive-level communication
  • Staff mentoring
  • Strategic planning
  • Scheduling management

Awards Recognition

  • J.D. Power Award - Customer Satisfaction Excellence
  • Golden Laurel Award - Mercedes-Benz Exceptional Performance
  • Multiple formal managerial recommendation letters

Core Leadership Capabilities

  • Service market development & satellite service center launch
  • Multi-role operational leadership in solo-market environments
  • Workflow optimization, scheduling efficiency & cost reduction (~15%)
  • Parts, inventory & warranty compliance management
  • Luxury customer experience & CSI performance optimization
  • Senior Master EV diagnostics & high-voltage systems expertise
  • Vendor, body shop & third-party partnership integration
  • Executive-level communication, client retention & trust-building
  • Multi-state territory operations oversight & regional performance alignment

Certification

Mercedes Benz certifications over 350

Accomplishments

J.D power Award for service excellence 

Timeline

Corporate Satellite Operations Leader / Senior Master Technician

Lucid Motors
01.2022 - Current

Senior Technician / Team Leader

Mercedes-Benz
01.2007 - 12.2022

Leadership Management Roles

Advance Auto Parts & Walmart
01.2001 - 12.2014

GED -

Jefferson State Community College
James McElroy