Steven T. Surprenant
Tampa,FL
Summary
Dynamic and results-driven professional seeking the position of Senior Professional Services Engineer - SME with iDirect Government. Extensive experience as a Satellite Operations Center Technician, combined with SATCOM experience from both the US Navy and Army, provides a unique skill set that aligns perfectly with the needs of the iDirect team. Recognized as a proven team player and confident leader with strong communication skills and a passion for problem-solving. Consistently leverages iDirect software to enhance operational efficiency. Eager to contribute expertise and collaborate on innovative solutions that drive success for both clients and the organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Satellite Operations Center Technician
SES Space and Defense - U.S. Special Operations Command
01.2024 - Current
- Attended and successfully completed iDirect Operation and Maintenance course administered by iDirect.
- Create modem configurations files and transmission security files sent to deployed users to ensure mission success.
- Conduct troubleshooting with deployed personnel, increasing up time on satellite systems.
- Provide customer service, and ensure 24/7, 365 operations for all customers.
- Follow standards and procedures to maintain safe work environment.
- Monitor and maintain several networks worldwide with the use of iDirect software services.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Satellite Communications Radio Systems Operator
3rd Battalion / 20th Special Forces Group (Airborne) Florida Army National Guard
03.2022 - Current
- SDN Section Leader for the SIGDET.
- Administer iDirect training from a user standpoint.
- Collaborate with team to develop innovative methods to improve system delivery and security.
- Build Operations Centers used for high-priority mission tracking in austere environments internationally.
- Attended and successfully completed 40-hour NET training course with L3Harris in the operation and troubleshooting of the AN/PRC-167 Communication System.
- Responsible for set up, operation, maintenance, repair, and takedown of the network used for both data and voice communications between ground, air, support and command personnel.
- Provide communications support across multiple frequency ranges for the Army’s Special Forces Teams across the globe in many different environments.
- Conduct Training for SATCOM systems to include router, switch and KG-250x.
- Conduct regular audits on user accounts, permissions, and access control lists, ensuring maximum reliable security.
- Crosstrain with other communication and networking communities to ensure proficiency inside and outside of personal job specialties.
Information Systems Technician
USS Somerset, U.S. Navy
12.2017 - 12.2021
- Provided supervision for the ship’s Combat Communications Division.
- Ensured the accuracy of over 1,000 transmitted Naval Messages with zero discrepancies as Message Center Supervisor.
- Managed and operated all voice and data communications across multiple frequency ranges from High Frequency to Extremely High Frequency in accordance with US Naval requirements.
- Designed communication plans for ship operations.
- Provided helpdesk service to the entire ship force.
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Hyattsville, MD06-2026
A+ Training, CCNA, And Windows 10 Training - Information And Communication Technology
Information Warfare Training Command
Pensacola, FL05-2019
High School Diploma -
McKinney High School
McKinney, TX06-2017
Skills
- iDirect Software (iBuilder and iMonitor)
- Satellite Deployable Nodes (SDN)
- Satellite Communications Knowledge
- Supporting SOF units
- L3Harris Radios
- Strong Written and Verbal communication skills
- Customer Service
- Conflict Management and Problem Solving
- Microsoft Office Knowledge
Certification
- Active DOD TS/SCI (Top Secret/ Sensitive Compartmented Information) Clearance
- CompTIA Security+ (SY701) valid through September 2027
- Will be pursuing 200-301 CCNA in the next semester through my university beginning in March, 2026
Timeline
Satellite Operations Center Technician
SES Space and Defense - U.S. Special Operations Command
01.2024 - Current
Satellite Communications Radio Systems Operator
3rd Battalion / 20th Special Forces Group (Airborne) Florida Army National Guard
03.2022 - Current
Information Systems Technician
USS Somerset, U.S. Navy
12.2017 - 12.2021
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
A+ Training, CCNA, And Windows 10 Training - Information And Communication Technology
Information Warfare Training Command
High School Diploma -
McKinney High School