Matthew Polk
Internet Tech
Pensacola,FL
It is never too late to be what you might have been.
George Eliot
Summary
- CompTIA Security+
- Active Secret Clearance
- Army Achievement Medal (AAM)
Overview
8
8
years of professional experience
Work History
Windows Compliance Technician
STRATASCORP
Pensacola, FL
2022 - Current
- Work under the direction of the NOC manager and Windows SME
- Perform STIG vulnerability checks on Windows servers
- Review and update STIG requirements and checklists
- Document identified vulnerabilities per STIG requirements
- Develop and implement configuration changes to maintain STIG compliance
- Monitor and troubleshoot Windows servers and clients
- Ensure proper completion of work orders and trouble calls via Remedy
- Monitor and troubleshoot NIPRNET and SIPRNET operations.
- Assisted compliance team with annual reporting and regulatory submissions
- Worked with compliance team to identify and resolve events of non-compliance
- Reviewed and verified accuracy of certification files
- Investigated incidents and accidents to identify causes and potential preventive measures
- Monitored preventive maintenance program for company property
MNOC-EAST Watch Assistant Manager
STRATASCORP
Pensacola, FL
2021 - 2022
- Served as part of a team providing 24x7x365 communication support for Military Sealift Command (MSC) ships worldwide (approximately 160 ships)
- Manage the processing of general services messages via Defense Messaging System (DMDS) and C2OIX and ensure quality control of all incoming and outgoing Naval message traffic
- Monitor various NIPR and SIPR network services to ensure fleet services are operational and promptly notify leadership of any issues identified
- Manage Remedy incident queue, ensuring incidents are promptly addressed and resolved by watch team or transferred to the appropriate team
- Assist shipboard clients via phone, email, and remote administration to resolve issues with network services such as web browsing, email, network connectivity, and Active Directory user account maintenance
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Mentored team members to enhance professional development and accountability in workplace
- Created employee schedules to align coverage with forecasted demands
- Supervised day-to-day operations to meet performance, quality and service expectations
- Increased employee performance and job satisfaction to strengthen retention and engagement
MNOC-EAST Watch Supervisor
STRATASCORP
Pensacola, FL
01.2021 - 01.2022
- Maintain 24x7x365 communication guard support for Military Sealift Command (MSC) ships worldwide (approximately 160 ships)
- Ensure quality control of all naval message traffic and emails into and out of our legacy systems servicing approximately 160 ships
- Perform troubleshooting on legacy systems
- Perform database maintenance, certify configuration files, and assist in resolving client problems on Lotus Notes R5
- Manage the processing of general services messages via Defense Messaging System (DMDS) and C2OIX and ensuring quality control of all incoming and outgoing naval message traffic
- Supervise the performance of configurations, maintenance, and troubleshoot DMDS
- Monitor queues hosted on exchange servers
- Notify the MNOC manager of any malfunctions
- Manage the resolution of various ships' trouble calls regarding Outlook access, email problems
- Ensure proper completion of work orders and trouble calls via Remedy
- Monitor and troubleshoot NIPRNET and SIPRNET operations
- Assist clients via phone, email, and remote administration in resolving web browsing and email problems, Lightweight Directory Access Protocol (LDAP), and various network issues, password lockouts and resets through Active Directory
- Verify SolarWinds to facilitate recovery from network outages, improve performance with advanced network and bandwidth monitoring, then provide the government with analysis of the impact to the fleet
- Supervise support of Next Generation Wideband (NGW) satellite transport, which provides internet, e-mail, and phone service to approximately 100 MSC ships and units
- Diagnose and resolve ships voice problems, assist the supervisor in troubleshooting system faults, malfunctions, outages, and various ships trouble calls
- Monitor and troubleshoot cryptographic equipment and Secure Terminal Equipment (STE) and respond to and resolve client problems
- Perform the loading, data transfer, and destruction of cryptographic equipment/material
25 Qubec
146th ESB Sig BTN, Florida Army National Guard
Pensacola, FL
09.2019 - 01.2021
- Experience with KA and KU band satellites on STT and SNAP using TDMA/FDMA
- Experience with LinkwayS2, MDM-2050, MDM-250E Modems
- Installs, operates, and performs unit level maintenance on multichannel line-of-site and tropospheric scatter communications systems, antennas, and associated equipment
- Analyzes BIT/BITE diagnostics to isolate faults to the Line Replaceable Unit
- Installs, operates, and performs strapping, restrapping, preventive maintenance checks and services, and unit level maintenance on communication security devices
- Operates and performs Preventive Maintenance Checks and Services on assigned vehicles
- Installs, operates, and performs preventive maintenance checks and services on assigned power generators
- Supervises operations and assists team members in the installation and operation of multichannel line-of-site and tropospheric scatter communications systems
- Supervises, performs and assists team members in the performance of unit level maintenance on assigned communications equipment
- Requests logistical support
- Prepares input for statistical and other operational reports
- Operating multi-channel transmission equipment and diagnostic equipment.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Managed time efficiently in order to complete all tasks within deadlines
Assistant Manager
Tech Advanced Computers
Pensacola, FL
01.2018 - 01.2019
- Assisting and advising customers with sales and setup of common internet tech equipment such as switches routers, modems, ethernet cables, and windows personal computers while getting technical experience with PC common troubleshooting and diagnostics
- Managing and doing day to day accounting and store books for daily summary report.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Created employee schedules to align coverage with forecasted demands
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Reviewed sales and gross profit report to assess company efficiency
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Developed strategy to increase sales and drive profits
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Established team priorities, maintained schedules and monitored performance
- Developed detailed plans based on broad guidance and direction
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Managed senior-level personnel working in marketing and sales capacities
- Defined clear targets and objectives and communicated to other team members
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Successfully managed budgets and allocated resources to maximize productivity and profitability
Computer Lab Assistant
Pensacola State College
Pensacola, FL
01.2016 - 01.2018
- Assisted students with computer on campus
- In addition, was responsible for maintaining paper in printers
- Furthermore, laminated, copied, and bound documents in the computer lab library.
- Diagnosed hardware problems and fixed faults or contacted appropriate repair service
- Presented software packages and applications and developed lab templates
- Supported all computer lab operations
- Tested new software and hardware prior to deployment
- Researched and identified solutions to technical problems
- Developed and implemented preventive maintenance procedures
- Responded to customer inquiries and provided technical assistance over phone and in person
- Diagnosed and troubleshot hardware, software and network issues
- Created user accounts and assigned permissions
- Configured and tested new software and hardware
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
Education
Bachelor of Science - Business Administration
08.2023 - Current
Associate of Science - Computer Information Systems
08.2023 - 10.2023
GPA: 3.40
High School Diploma -
03.2023 - 02.2018
GPA: 3.61
College Prep
Skills
(Excel, Word, PowerPoint, Outlook)Internet Protocol Suite (TCP/IP)Satellite Communications (SATCOM)Network AdministrationActive DirectoryNetwork SecurityTroubleshootingSolarWindsIMonitorRemedyPowerShellSTIG ViewerSTIG Eval ToolDISA STIG's
Compliance reviews
Compliance inspections
Supervisory training
Supervisory skills
Supervisory experience
Multitasking Abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ashworth College - Bachelor of Science, Business Administration
08.2023 - Current
Ashworth College - Associate of Science, Computer Information Systems
08.2023 - 10.2023
James Madison High School - High School Diploma,
03.2023 - 02.2018
MNOC-EAST Watch Supervisor - STRATASCORP
01.2021 - 01.2022
25 Qubec - 146th ESB Sig BTN, Florida Army National Guard
09.2019 - 01.2021
Assistant Manager - Tech Advanced Computers
01.2018 - 01.2019
Computer Lab Assistant - Pensacola State College
01.2016 - 01.2018
Windows Compliance Technician - STRATASCORP
2022 - Current
MNOC-EAST Watch Assistant Manager - STRATASCORP
2021 - 2022