It is never too late to be what you might have been.
George Eliot
Summary
CompTIA Security+
Active Secret Clearance
Army Achievement Medal (AAM)
Overview
8
8
years of professional experience
Work History
Windows Compliance Technician
STRATASCORP
Pensacola, FL
2022 - Current
Work under the direction of the NOC manager and Windows SME
Perform STIG vulnerability checks on Windows servers
Review and update STIG requirements and checklists
Document identified vulnerabilities per STIG requirements
Develop and implement configuration changes to maintain STIG compliance
Monitor and troubleshoot Windows servers and clients
Ensure proper completion of work orders and trouble calls via Remedy
Monitor and troubleshoot NIPRNET and SIPRNET operations.
Assisted compliance team with annual reporting and regulatory submissions
Worked with compliance team to identify and resolve events of non-compliance
Reviewed and verified accuracy of certification files
Investigated incidents and accidents to identify causes and potential preventive measures
Monitored preventive maintenance program for company property
MNOC-EAST Watch Assistant Manager
STRATASCORP
Pensacola, FL
2021 - 2022
Served as part of a team providing 24x7x365 communication support for Military Sealift Command (MSC) ships worldwide (approximately 160 ships)
Manage the processing of general services messages via Defense Messaging System (DMDS) and C2OIX and ensure quality control of all incoming and outgoing Naval message traffic
Monitor various NIPR and SIPR network services to ensure fleet services are operational and promptly notify leadership of any issues identified
Manage Remedy incident queue, ensuring incidents are promptly addressed and resolved by watch team or transferred to the appropriate team
Assist shipboard clients via phone, email, and remote administration to resolve issues with network services such as web browsing, email, network connectivity, and Active Directory user account maintenance
Made hiring recommendations to increase company's productivity and profitability with quality workers
Helped with planning schedules and delegating assignments to meet coverage and service demands
Mentored team members to enhance professional development and accountability in workplace
Created employee schedules to align coverage with forecasted demands
Supervised day-to-day operations to meet performance, quality and service expectations
Increased employee performance and job satisfaction to strengthen retention and engagement
MNOC-EAST Watch Supervisor
STRATASCORP
Pensacola, FL
01.2021 - 01.2022
Maintain 24x7x365 communication guard support for Military Sealift Command (MSC) ships worldwide (approximately 160 ships)
Ensure quality control of all naval message traffic and emails into and out of our legacy systems servicing approximately 160 ships
Perform troubleshooting on legacy systems
Perform database maintenance, certify configuration files, and assist in resolving client problems on Lotus Notes R5
Manage the processing of general services messages via Defense Messaging System (DMDS) and C2OIX and ensuring quality control of all incoming and outgoing naval message traffic
Supervise the performance of configurations, maintenance, and troubleshoot DMDS
Monitor queues hosted on exchange servers
Notify the MNOC manager of any malfunctions
Manage the resolution of various ships' trouble calls regarding Outlook access, email problems
Ensure proper completion of work orders and trouble calls via Remedy
Monitor and troubleshoot NIPRNET and SIPRNET operations
Assist clients via phone, email, and remote administration in resolving web browsing and email problems, Lightweight Directory Access Protocol (LDAP), and various network issues, password lockouts and resets through Active Directory
Verify SolarWinds to facilitate recovery from network outages, improve performance with advanced network and bandwidth monitoring, then provide the government with analysis of the impact to the fleet
Supervise support of Next Generation Wideband (NGW) satellite transport, which provides internet, e-mail, and phone service to approximately 100 MSC ships and units
Diagnose and resolve ships voice problems, assist the supervisor in troubleshooting system faults, malfunctions, outages, and various ships trouble calls
Monitor and troubleshoot cryptographic equipment and Secure Terminal Equipment (STE) and respond to and resolve client problems
Perform the loading, data transfer, and destruction of cryptographic equipment/material
25 Qubec
146th ESB Sig BTN, Florida Army National Guard
Pensacola, FL
09.2019 - 01.2021
Experience with KA and KU band satellites on STT and SNAP using TDMA/FDMA
Experience with LinkwayS2, MDM-2050, MDM-250E Modems
Installs, operates, and performs unit level maintenance on multichannel line-of-site and tropospheric scatter communications systems, antennas, and associated equipment
Analyzes BIT/BITE diagnostics to isolate faults to the Line Replaceable Unit
Installs, operates, and performs strapping, restrapping, preventive maintenance checks and services, and unit level maintenance on communication security devices
Operates and performs Preventive Maintenance Checks and Services on assigned vehicles
Installs, operates, and performs preventive maintenance checks and services on assigned power generators
Supervises operations and assists team members in the installation and operation of multichannel line-of-site and tropospheric scatter communications systems
Supervises, performs and assists team members in the performance of unit level maintenance on assigned communications equipment
Requests logistical support
Prepares input for statistical and other operational reports
Operating multi-channel transmission equipment and diagnostic equipment.
Demonstrated respect, friendliness and willingness to help wherever needed
Demonstrated a high level of initiative and creativity while tackling difficult tasks
Managed time efficiently in order to complete all tasks within deadlines
Assistant Manager
Tech Advanced Computers
Pensacola, FL
01.2018 - 01.2019
Assisting and advising customers with sales and setup of common internet tech equipment such as switches routers, modems, ethernet cables, and windows personal computers while getting technical experience with PC common troubleshooting and diagnostics
Managing and doing day to day accounting and store books for daily summary report.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Created employee schedules to align coverage with forecasted demands
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Reviewed sales and gross profit report to assess company efficiency
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
Developed strategy to increase sales and drive profits
Increased employee performance and job satisfaction to strengthen retention and engagement
Established team priorities, maintained schedules and monitored performance
Developed detailed plans based on broad guidance and direction
Evaluated employee performance and conveyed constructive feedback to improve skills
Managed senior-level personnel working in marketing and sales capacities
Defined clear targets and objectives and communicated to other team members
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
Established performance goals for employees and provided feedback on methods for reaching those milestones
Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Successfully managed budgets and allocated resources to maximize productivity and profitability
Computer Lab Assistant
Pensacola State College
Pensacola, FL
01.2016 - 01.2018
Assisted students with computer on campus
In addition, was responsible for maintaining paper in printers
Furthermore, laminated, copied, and bound documents in the computer lab library.
Diagnosed hardware problems and fixed faults or contacted appropriate repair service
Presented software packages and applications and developed lab templates
Supported all computer lab operations
Tested new software and hardware prior to deployment
Researched and identified solutions to technical problems
Developed and implemented preventive maintenance procedures
Responded to customer inquiries and provided technical assistance over phone and in person
Diagnosed and troubleshot hardware, software and network issues
Created user accounts and assigned permissions
Configured and tested new software and hardware
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
Education
Bachelor of Science - Business Administration
Ashworth College, Norcross, GA
08.2023 - Current
Associate of Science - Computer Information Systems
Ashworth College, GA
08.2023 - 2023.10
GPA: 3.40
High School Diploma -
James Madison High School, Brooklyn, NY
03.2023 - 2018.02
GPA: 3.61
College Prep
Skills
(Excel, Word, PowerPoint, Outlook)undefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ashworth College - Bachelor of Science, Business Administration
08.2023 - Current
Ashworth College - Associate of Science, Computer Information Systems
08.2023 - 2023.10
James Madison High School - High School Diploma,
03.2023 - 2018.02
MNOC-EAST Watch Supervisor - STRATASCORP
01.2021 - 01.2022
25 Qubec - 146th ESB Sig BTN, Florida Army National Guard