Nicholas Pasquerella
Madison,AL
Summary
Seasoned Windows Systems Administrator with a robust background at Davidson Technologies, showcasing expertise in security patch management and exceptional problem-solving abilities. Elevated system security and team productivity through innovative automation. Proficient in CompTIA Security+ 601 and known for outstanding customer support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Windows Systems Administrator
Davidson Technologies
Huntsville, AL
04.2024 - Current
- Implemented patch management strategies using WSUS or SCCM tools.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Promoted continuous improvement for IT governance processes.
- Deployed desktop applications using GPOs or other deployment methods.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Designed, configured and tested computer hardware and operating system software.
- Increased system security and performance with proactive changes.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Maintained active directory user accounts, groups and security policies.
- Troubleshot hardware and software issues related to Windows systems.
- Increased team productivity and automated repetitive tasks with batch files, PowerShell and VBScript.
Windows & Linux Junior Administrator/ System Administrator
Davidson Technologies
07.2022 - 03.2024
- Support GMD and MDA on the integration, testing, documentation, and fielding of Windows and Red Hat Enterprise Linux (RHEL) Information System
- Team member responsible for the installation of hardware and cabling in the classified server rooms
- Configure routers and various VMs based on specific guidelines set by the program
- Maintain quarterly STIG requirements to ensure compliance
- SA work monitoring and creating accounts, password management, and group policy
- Performed ENV Transitions on IDT stations in Fort Greely, AK and VSFB California
Help Desk Tech
Agile defense
01.2022 - 07.2022
- Company Overview: PEO Aviation
- Basic trouble shooting for customers involving Microsoft programs, installing drivers, mapping drives, correcting issues with VPN, maintaining new issued laptops with BIOs settings while also doing data transfers
- Taking phone calls with customer
- Remoting into VMs or travel computers to solve
- PEO Aviation
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Supported customers with online billing, access, and account issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Identified recurring technical issues and provided solutions to prevent future incidents.
Nodal Network Engineer
Operation Spartan Shield, 115th Signal Battalion
11.2020 - 10.2021
- Company Overview: Saudi Arabia
- Maintained and repaired a variety of computing, networking, and satellite equipment; installed drivers, updated system firmware and BIOS, installed Local Area Networks (LANs) and Virtual LANs
- Member of an emergency response team for network outages at out sites throughout the country
- Validated equipment prior to its implementation in theatre
- Used the OSI model to narrow down network problems through both satellite and networking equipment
- Saudi Arabia
Technician
Technical Consulting Solutions
08.2019 - 11.2020
- Built LRU networking racks and ensured the products were security compliant
- Practiced extensive cable management to a high standard on each system built
- Worked with GCN team assisting in inventory of modems and routers
- Provided escort in secure labs and buildings
Cable Technician
Charter Spectrum
11.2015 - 11.2018
- Responsible for maintenance and inventory of equipment such as modems, routers, and tools
- Logged all maintenance performed and inventory held with serial numbers/MAC addresses into the digital database
- Performed repair work on cable lines, RG6 equipment, and CAT 5 Ethernet lines
- Evaluated systems in use to discover problems, complete maintenance and recommend solutions
Education
Bachelor Program - Cyber Security Engineering
WGU
01-2027
Network Communication and system specialist -
US Army Network Communication and system specialist School
Fort Gordon, GA01.2018
High School -
George Jenkins High School
01.2007
Skills
- CompTIA Security 601
- Windows Vista
- Windows 7
- Windows 10
- Mac OS X
- Microsoft Office
- Word
- PowerPoint
- Outlook
- Teams
- Excel
- Testing and Troubleshooting
- Customer Support
- Team Leadership
- Problem Solving
- Windows deployment services
- Certificate services management
- Network troubleshooting
- Remote desktop services
- Windows server administration
- Office 365 administration
- Security patch management
Securityclearance
DoD Secret Security Clearance
Certification
COMPTIA Security+ CE, DoD IAT Level II
Technicalexperience
CompTIA Security+ 601, Windows Vista/7/10, Mac OS X, Microsoft Office, Word, PowerPoint, Outlook, Teams, Excel, Testing and Troubleshooting, Customer Support, Team Leadership, Problem Solving
Activities
- Honorary Graduate, US Army Multichannel Transmission Systems School, Fort Gordon, GA, Graduated as the Honor Graduate, and received the Army Achievement Medal
- Volunteer Activity, Paint Your Heart Out Foundation at The Church of the Highlands, Huntsville, AL
- Class Leader, US Army AIT, Fort Gordon, GA, Provided accountability and leadership to classmates and provided instructors help with assignment of duties
Timeline
Windows Systems Administrator
Davidson Technologies
04.2024 - Current
Windows & Linux Junior Administrator/ System Administrator
Davidson Technologies
07.2022 - 03.2024
Help Desk Tech
Agile defense
01.2022 - 07.2022
Nodal Network Engineer
Operation Spartan Shield, 115th Signal Battalion
11.2020 - 10.2021
Technician
Technical Consulting Solutions
08.2019 - 11.2020
Cable Technician
Charter Spectrum
11.2015 - 11.2018
Bachelor Program - Cyber Security Engineering
WGU
Network Communication and system specialist -
US Army Network Communication and system specialist School
High School -
George Jenkins High School
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