JAMES MCGHEE
Millbrook,AL
Summary
Detail-oriented Project Coordinator with over 10 years of experience in healthcare, logistics, and regulated environments. Expertise in workflow coordination, documentation management, and process improvement enhances team organization and prioritization. PMP-certified professional skilled in implementing solutions, closing workflow gaps, and reinforcing compliance-driven operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Transportation Coordinator | Healthcare Operations & Project Coordination
Five Horizons Health Services
Montgomery, AL
09.2024 - Current
- Coordinate service execution across a 10-county, 2-state region supporting 100+ patients monthly and 70+ weekly trips while managing scheduling changes, documentation, and service continuity.
- Supported 85% program growth by improving workflow coordination, service structure, and day-to-day operational execution.
- Maintain tracking tools, KPI dashboards, and operational records to support visibility into workflow progress, service gaps, and follow-up needs.
- Lead daily cross-functional huddles to align priorities, resolve roadblocks, and keep tasks moving across scheduling, dispatch, and transportation support.
- Standardized documentation workflows to improve consistency, reduce execution gaps, and strengthen compliance-conscious practices.
- Coordinate issue resolution across internal stakeholders and escalate risks impacting schedules, service flow, or execution continuity.
- Support implementation of revised forms and process workflows to improve accountability and tracking discipline.
Logistics Operations Lead
United States Postal Service
Montgomery, AL
08.2021 - 09.2024
- Led workflow coordination across multi-shift operations supporting 75–90 personnel in a fast-paced environment with strict deadlines and changing priorities.
- Redesigned workflow to improve throughput within 3 months, reducing cycle time by 50%.
- Increased first-pass volume from 25K to 30K and second-pass volume from 35K to 40K by improving task sequencing and coordination across teams.
- Coordinated staffing priorities, daily production adjustments, and issue response across multiple active workstreams.
- Standardized handoff processes and documentation checkpoints, enhancing execution consistency and reducing missed steps.
- Applied root-cause problem solving to eliminate bottlenecks and enhance reliable task completion.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ12-2020
Skills
- Project coordination and PMO support
- Healthcare operations management
- Process improvement strategies
- Workflow standardization techniques
- Cross-functional collaboration
- KPI reporting and analysis
- Compliance and audit support
- Documentation control and readiness
- Logistics Management
Earlier Experience
- Administrative Operations Assistant, Alabama State University
- Information Technology Support Specialist, Health Services, Inc.
- Logistics & Fleet Strategy Lead, MACS Courier
- Behavioral Risk & Compliance Coordinator, AWE/ARC
Tools And Systems
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Outlook
- Monday.com
- Project Tracking Tools
- Scheduling Tools
- KPI Dashboards
- Reporting Tools
- Documentation Management
- Record Management Systems
- Collaboration Tools
Selected Projects
- Documentation Control & Risk Tracking Initiative — Redesigned tracking workflows to improve documentation accuracy, accountability, and follow-through.
- Fleet Oversight & Maintenance Control Program — Implemented tracking and preventive maintenance controls to improve reliability, visibility, and coordination discipline.
- Transportation Workflow Standardization Initiative — Built structured coordination workflows to improve handoffs, reduce duplication risk, and strengthen service continuity.
- USPS Throughput Optimization Initiative — Reduced cycle time by 50% within 3 months through workflow redesign and stronger execution coordination.
Professional Highlights
- Supported 85% program growth through workflow redesign and stronger service coordination.
- Improved USPS throughput by increasing pass volume and reducing cycle time by 50% within 3 months.
- Strengthened HIPAA-conscious documentation controls to improve privacy safeguards and audit readiness.
Certification
- Project Management Professional (PMI)
- Email Marketing (HubSpot Academy)
- Inbound marketing strategy (HubSpot Academy)
Timeline
Transportation Coordinator | Healthcare Operations & Project Coordination
Five Horizons Health Services
09.2024 - Current
Logistics Operations Lead
United States Postal Service
08.2021 - 09.2024
Bachelor of Science - Business Management
University of Phoenix