James McGregor
Midlothian,TX
Summary
Professional with proven ability to design, implement, and manage complex network infrastructures. Strong focus on team collaboration and adaptability to changing requirements ensures reliable network performance and security. Skills include network configuration, troubleshooting, and optimization, driving impactful results in dynamic environments. Known for problem-solving aptitude and effective communication within multidisciplinary teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Network Infrastructure Administrator
City of Midlothian
03.2020 - Current
- Maintain operation of the City of Midlothian Network Infrastructure and ensure delivery of services to a network supporting City facilities.
- Administration of access controls, video management systems, wireless networking, Cisco (switches, routers, phones), mobile routers, UPS devices, and microwave point-to-point wireless bridges. Develop and ensure adhesion to standards for network infrastructure.
- Assist in the design and implementation of network infrastructure in City Buildings. Notably City Hall / Library (53,000 Square Feet, over 600 network drops) Public Safety + Courts (77,000 Square Feet, over 1500 network drops)
- Address issues when notified by tickets being submitted by users as well as issues that are identified within the network monitoring system to restore service in an timely manner
- Provide assistance to team members whenever addressed to ensure the team is successful in providing quality customer service.
- Cross train team members in the administration and operation of systems and equipment supporting the organization.
- Effectively communicate with third party vendors to provide the desired result for projects and improve the operations of all departments.
Systems Analyst
City Of Cedar Hill, Texas - Government
01.2018 - 02.2020
- Application Management - SQL Database management (2008-2016); Internet Information Services (Web Front End); Tyler Eden ERP; Laserfiche; POS Applications (CLASS, ActiveNet, CORE Business Technologies iPayment); Polaris Library Systems; CryWolf; BOSS Support Central; ConnectWise ScreenConnect; EnerGov; Office 365; Exchange 365; Microsoft Office Suite (Outlook, OneDrive, Excel, PowerPoint, Access, Word)
- Extended Support - Provide End-User training for individual applications, Coordinate with Vendors and 3rd Party Contractors to ensure product delivery and satisfaction of the users; Available on call 24/7 to support any needs that may arise for users after hours as well as coordinate with different departments to ensure that maintenance windows would not impact availability of resources and applications
- Development and Testing - Version Control (Patches, Hotfixes, Version Changes); Provide insight regarding new technologies/applications to improve the capability of users and security of the network
- Team Approach - US Marine background; Never leave a man behind; always ready to assist in any way I can to ensure the Department is Successful delivering services and meeting the needs of the City
- Server Management - Windows Server (2003 -2016 testing with 2019); Linux Command Line Interface for Cisco Call Manager advanced troubleshooting and reporting; Security Updates; DHCP; DNS; Group Policy Management; Active Directory Users and Computers; Print Server Management
- Access Management - User Accounts; Security Groups; Role Based Access; Personally Identifiable Information protection and security
- Mobile Device Management - FirstNet/AT&T
- Cisco Call Manager - VOIP Configuration and Deployment; Cisco Unity Connection (Voicemail) v. 11; Cisco Unified Call Manager v. 11
- Network Management - Switch Configuration; IOS version check/update; VLAN assignment and creation; Install Network Devices; Patch/Map network cables and connectivity Cisco Network Devices - Cisco Console/Command Line Administration; Layer 2 and 3 Switches; Routers; Wireless Access Controllers; Wireless Access Points;
- Brocade Network Devices - Switches
- Service Desk Management - Maintain a Ticket Queue system and address daily needs of users to improve their experience while utilizing network resources.
Network Operations Center Supervisor
Marine Forces Reserve
04.2016 - 10.2017
- Supervised network monitoring operations, ensuring optimal performance and quick incident response.
- Coordinated troubleshooting efforts among technical teams to resolve complex network issues efficiently.
- Implemented process improvements to enhance operational workflows and reduce service interruptions.
- Developed training programs for new staff, improving team competency in network management protocols.
- Oversaw the monthly test of the Continuation of Operations Plan (COOP) also known as Disaster Recovery (DR). Completely failing over the Marine Forces Reserve Data Center from New Orleans, LA to Camp Lejeune, NC - Average time for execution was 4 hours
Application Management Supervisor
Marine Forces Reserve
03.2015 - 04.2016
- Supervise the daily activities of 2 SQL Database Administrators, 2 SharePoint administrators, 2 software developers, and 6 other members including the Application Development Manager.
- Ensure timely and appropriate response to trouble tickets assigned from the Service Desk in BMC Remedy.
- Manage the maintenance schedule for the Web Front End, IIS, and SQL servers that support our applications.
- Support Cyber Security through the proper implementation of Security Technical Implementation Guides (STIG) provided by Defense Information Systems Agency (DISA) to comply with network requirements for security.
- Led team in developing operational strategies to enhance productivity and efficiency.
- Streamlined workflow processes, resulting in improved resource allocation and reduced downtime.
Information Technology Supervisor
8th Communications Battalion, USMC
11.2010 - 11.2011
- Supervise 40 members to supply services to 8,000 users. Coordinate VMware, MCSE, and CCNA training for the team members.
- Develop a tracking system to monitor the progress of each member's training to include, online courses, physical training events, brick and mortar classes, and medical readiness.
- Ensure the management of services provided on 2 classified and 1 unclassified network..
- Members were accountable to manage the local area network and the servers that provided services on the networks. Utilizing 90 servers to supply Exchange, SQL, SharePoint, IIS, and SolarWinds services.
- Monitoring a network of 500 Cisco devices.
- Supervise a 4 member cyber security team maintaining the firewall for the network and monitoring all traffic inbound and outbound.
- Supervise service desk staff maintaining and providing assistance to the network for 12,000 devices and the 8,000 users.
Education
High School Diploma -
Nashua-Plainfield High School
Nashua, IA05-2003
Skills
- Expertise in Cisco IOSxe configuration
- Installation and management of access control systems
- Video management system administration utilizing Milestone
- 20 years of knowledge gained operating in enterprise network environments
- 5 years of experience with the City of Midlothian IT Department assisting with the development and implementation of Network Infrastructure standards
- Analyze problems and identify the corrective actions to restore services
- Effectively communicate with senior members of City Departments and vendors both tactfully and effectively to deliver the desired end result for projects
- Utilize the proper equipment for all jobs, including the necessary tools, and safety equipment
- Deliver effective results by allocating and utilizing limited resources to maximize cost-efficiency
Certification
CCNA - Cisco Certified Network Associate
CFOT - Certified Fiber Optic Technician
CFOS/S - Certified Fiber Optic Specialist / Splicing
CFOS/T - Certified Fiber Optic Specialist / Testing
Sec+ - CompTIA Security+
ITIL Foundation Certificate
Timeline
Network Infrastructure Administrator
City of Midlothian
03.2020 - Current
Systems Analyst
City Of Cedar Hill, Texas - Government
01.2018 - 02.2020
Network Operations Center Supervisor
Marine Forces Reserve
04.2016 - 10.2017
Application Management Supervisor
Marine Forces Reserve
03.2015 - 04.2016
Information Technology Supervisor
8th Communications Battalion, USMC
11.2010 - 11.2011
High School Diploma -
Nashua-Plainfield High School
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