James McKinney
New Phila
Summary
Dedicated Guest Service Attendant with expertise in enhancing guest satisfaction and streamlining operations. Proven ability to resolve inquiries promptly while fostering a welcoming atmosphere.
Overview
10
10
years of professional experience
Work History
Patient Guest Service Attendant
Cleveland Clinic Union Hospital
Dover, OH
05.2024 - Current
- Greeted and assisted patients and visitors, ensuring a welcoming atmosphere.
- Responded to inquiries and resolved issues promptly to enhance guest satisfaction.
- Coordinated patient transportation services, improving efficiency and service delivery.
- Collaborated with medical staff to streamline communication regarding patient needs.
- Assisted in managing appointment schedules, reducing wait times for patients.
- Provided information on hospital services, guiding guests through facility navigation.
- Monitored safety protocols, contributing to a secure environment for all visitors.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
- Served as a knowledgeable resource for visitors seeking information about local points of interest.
- Supported front desk operations by efficiently handling phone calls, emails, and walk-in guests.
Valet Attendant Supervisor
Towne Park Valet
Dover, OH
07.2022 - 03.2024
- Supervised valet operations, ensuring efficient vehicle handling and guest satisfaction.
- Trained and mentored team members on service standards and safety protocols.
- Coordinated parking logistics for high-demand events, optimizing space utilization.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Monitored staff performance, providing feedback to maintain high service quality.
- Resolved guest inquiries and complaints promptly, fostering positive customer experiences.
- Developed schedules to align staffing levels with peak service demands effectively.
- Collaborated with management to uphold company policies and exceed client expectations.
- Enhanced safety measures by training staff on proper vehicle handling techniques and enforcing strict adherence to protocols.
- Developed strong relationships with clients through excellent communication skills, leading to repeat business and positive reviews.
Chasier,Stock,Receiving
Discount Drug Mart
Dover, OH
08.2016 - 07.2022
- Processed customer transactions efficiently with attention to detail.
- Maintained accurate cash drawer balances to ensure financial integrity.
- Assisted customers in locating products, enhancing shopping experience.
- Trained new employees on register operations and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Tyler County High School
Middlebourne, WV05-1978
Skills
- Patience and composure
- Team player mentality
- Hospitality background
- Professional appearance
- Scheduling
- Guest relations expertise
- Multi-tasking
- Computer skills
- Customer service
- Verbal and written communication
- Flexible schedule
- Complaint handling
Accomplishments
Received a Cleveland Clinic Coin for Empathy
Timeline
Patient Guest Service Attendant
Cleveland Clinic Union Hospital
05.2024 - Current
Valet Attendant Supervisor
Towne Park Valet
07.2022 - 03.2024
Chasier,Stock,Receiving
Discount Drug Mart
08.2016 - 07.2022
High School Diploma -
Tyler County High School
Outstanding customer service accomplishment
Customer and staff satisfaction
Problem solver with complaints
Communication and listening